Bruce Redmond
Lower Sackville
Summary
Dynamic professional with extensive experience at Halifax Transit, excelling in vehicle coordination and customer service. Proven track record in enhancing operational efficiency and safety compliance. Adept at training staff and resolving conflicts with patience and empathy. Recognized for achieving a 95% on-time performance rate, contributing to improved service delivery and passenger satisfaction.
Overview
48
48
years of professional experience
Work History
Hostler
Halifax Transit
07.2024 - Current
- Coordinated efficient movement of vehicles within yard, ensuring safe operations.
- Monitored equipment functionality, reporting any maintenance needs promptly.
- Trained new staff on safety protocols and operational procedures to enhance workflow.
Bus Operator
Halifax Transit
06.2007 - Current
- Operated transit buses safely and efficiently across designated routes.
- Assisted passengers with boarding, disembarking, and inquiries regarding services.
- Monitored traffic conditions, adjusting routes to ensure timely arrivals.
- Conducted routine vehicle inspections to maintain operational safety standards.
- Collaborated with dispatchers to report issues and coordinate service adjustments.
- Trained new operators on safety protocols and operational procedures.
- Developed and maintained efficient communication with team members to optimize service delivery.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Maintained full understanding of local roads and traffic patterns.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Mentored new hires by sharing best practices for effective communication with passengers and navigating complex routes safely.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Transported passengers safely along prescribed routes according to tight schedules.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Delivery Driver/Shipper Receiver/Warehouse Forklift Operator
Diesel and Auto Electric
03.2006 - 06.2007
- Delivered products efficiently while adhering to safety regulations and traffic laws.
- Maintained vehicle cleanliness and performed routine inspections to ensure operational safety.
- Delivered packages to customer doorsteps and business offices.
- Shipped back "Cores" to the manufacture's
- Operated the forklift to unload trucks/trailers and put appropriate pallets on warehouse shelving
Taxi Driver
Casino Taxi
01.1985 - 10.2005
- Provided safe and efficient transportation services to diverse clientele across city.
- Maintained cleanliness and operational readiness of vehicle to ensure passenger comfort.
- Demonstrated excellent navigation skills using GPS and local knowledge for optimal routes.
- Managed cash transactions accurately, ensuring secure handling of fares and tips.
- Delivered exceptional customer service, resolving passenger inquiries and concerns promptly.
- Collaborated with dispatch team to coordinate rides effectively during peak hours.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Monitored traffic patterns and weather conditions to enhance route planning efficiency.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Arrived on time to customer appointments.
- Increased customer loyalty with excellent communication skills and a professional demeanor.
Bottle Exchange
Beaver Enviro
01.1978 - 10.2005
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Ran Bottle exchange
- Operated forklift
- Delivered empties to local breweries in 3 to 5 ton trucks
Education
High School Diploma -
Saint Pat's High School
Halifax, NS06-1983
Skills
- Vehicle coordination
- Safety compliance
- Equipment monitoring
- Staff training
- First Aid
- Driving
- Problem Solving/repaired own vehicle
- Customer service
- Route navigation
- Traffic management
- Incident reporting
- Vehicle inspections
- Communication skills
- Conflict resolution
- Maintenance reporting
- Operational efficiency
- Team collaboration
- Time management
- Forklift operation
- Cash handling
- Passenger assistance
- Patience and empathy
Languages
English
Full Professional
Timeline
Hostler
Halifax Transit
07.2024 - Current
Bus Operator
Halifax Transit
06.2007 - Current
Delivery Driver/Shipper Receiver/Warehouse Forklift Operator
Diesel and Auto Electric
03.2006 - 06.2007
Taxi Driver
Casino Taxi
01.1985 - 10.2005
Bottle Exchange
Beaver Enviro
01.1978 - 10.2005
High School Diploma -
Saint Pat's High School