- Outdoor Recreation
- Camping
- Interior Design
- Cooking
- Reading
Bruce Perry
Roseville,CA
Summary
Dynamic sales professional with a proven track record at Macy's and Naturwood Home Furnishings, excelling in customer engagement and product demonstrations. Skilled in lead generation and contract negotiation, I consistently drive revenue growth while fostering strong customer relationships. Recognized for enhancing customer satisfaction and loyalty through tailored sales strategies and exceptional service.
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
20
20
years of professional experience
Work History
Sales Consultant
Macy's
05.2017 - 07.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Performed cash, card, and check transactions to complete customer purchases.
- Used in-store system to locate inventory and place special orders for customers.
Sales Consultant
La-Z-Boy Home Furnishings & Decor
09.2013 - 10.2016
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed strong rapport with customers and created positive impression of business.
Store Manager
Naturwood Home Furnishings
05.2002 - 09.2013
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Highlands High School
North Highlands, CA06.1982
Skills
- Demonstrations
- Sales analysis
- Lead generation
- Contract negotiation and closing tactics
- Sales funnel management
- Customer liaison
- Online marketing
- Product and service sales
- Sales strategies
Interests
Timeline
Sales Consultant
Macy's
05.2017 - 07.2022
Sales Consultant
La-Z-Boy Home Furnishings & Decor
09.2013 - 10.2016
Store Manager
Naturwood Home Furnishings
05.2002 - 09.2013
High School Diploma -
Highlands High School
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