Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bruce Mou

Mrakham,Ontario

Summary

Customer-focused hospitality professional with over five years of experience in the service industry, including four years as a server and one year as a manager at a Game & Board Game Café. Proven ability to lead teams, manage daily operations, and deliver exceptional guest experiences. Additionally, completed a one-year internship at a recording studio, gaining hands-on experience in audio production and studio coordination. Seeking to leverage strong interpersonal, leadership, and organizational skills in a dynamic and growth-oriented environment

Overview

4
4
years of professional experience

Work History

General Manager

666 Game Club
Markham, Ontario
04.2024 - 04.2025
  • Scheduled staff shifts to ensure adequate coverage during peak and off-peak hours.
  • Recruited, interviewed, and trained new employees to maintain service quality.
  • Communicated directives from the owner to the team, ensuring smooth operations.
  • Proposed and implemented strategies to increase revenue and improve customer satisfaction.
  • Handled unexpected operational challenges, making quick and effective decisions under pressure.

Server

666 Game Club
Mrakham, ON
09.2021 - 04.2024
  • Prepared and served light snacks and beverages to customers.
  • Handled basic troubleshooting for café computers and gaming equipment.
  • Maintained a clean and organized dining and gaming environment.
  • Processed customer payments, including cash and card transactions.

Education

Bachelor of Arts - Financial And Business Economics - Keele

York University
Toronto
04-2026

High School Diploma -

Bur Oak Secondary School
Markham
02-2020

Skills

- Technical Skills: Microsoft Office Suite (Word, PowerPoint) Photoshop, audio editing
- Soft Skills: Communication, Team building, Teamwork, Problem Solving

Languages

Chinese (Mandarin)
Native/ Bilingual
English
Professional

Timeline

General Manager

666 Game Club
04.2024 - 04.2025

Server

666 Game Club
09.2021 - 04.2024

Bachelor of Arts - Financial And Business Economics - Keele

York University

High School Diploma -

Bur Oak Secondary School

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Bruce Mou