Bruce Mou

Delivered efficient and friendly customer service, resolving inquiries and issues at checkout

Collected and organized shopping carts to ensure store safety and accessibility

Processed returns and exchanges in accordance with company policies

Restocked merchandise and maintained organized, visually appealing displays

Maintained cleanliness and order in checkout and surrounding areas

Supported daily store operations in a fast-paced retail environment

• Scheduled staff shifts to ensure adequate coverage during peak and off-peak hours.
• Recruited, interviewed, and trained new employees to maintain service quality.
• Communicated directives from the owner to the team, ensuring smooth operations.
• Proposed and implemented strategies to increase revenue and improve customer satisfaction.
• Handled unexpected operational challenges, making quick and effective decisions under pressure.

• Prepared and served light snacks and beverages to customers.
• Handled basic troubleshooting for café computers and gaming equipment.
• Maintained a clean and organized dining and gaming environment.
• Processed customer payments, including cash and card transactions.