Bruce Mills
Hamilton,ON
Summary
Dynamic leader with a proven track record at Mills Light House, adept in account management and fostering teamwork. Excelled in driving business growth through strategic sales development and effective client relations. Achieved notable client satisfaction and retention by leveraging data-driven decision-making and exceptional customer service. Skilled in project management, ensuring operational excellence and surpassing sales goals.
Overview
40
40
years of professional experience
Work History
Account Manager
Westburne
09.2023 - 12.2024
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Improved overall team productivity by implementing best practices in organization and time management.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Distributor Sales Manager
Wharton Sales Ltd.
01.2021 - 08.2023
- Monitored sales performance metrics regularly, identifying areas for improvement and implementing necessary adjustments.
- Increased distributor sales by establishing strong relationships with key accounts and implementing effective sales strategies.
- Developed new territories for increased market share by identifying potential clients and creating customized sales presentations.
- Organized and attended trade shows, networking events, and conferences to expand brand presence and generate new leads.
- Conducted market research to identify emerging trends and opportunities within the industry, adjusting sales tactics accordingly.
- Negotiated contracts with distributors, securing favorable terms that led to long-term partnerships and increased revenue.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
General Manager
Mills Light House
01.1985 - 05.2000
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Interacted well with customers to build connections and nurture relationships.
Education
No Degree - Business Economics
Mc Master University
Hamilton, ONDiploma - Business Sales Management
Mohawk College of Applied Arts And Technology
Hamilton, NoneSkills
- Account management
- Goals and performance
- Documentation and reporting
- Data-driven decision making
- Customer service
- Teamwork and collaboration
- Sales development
- Project management
- Client relations
Languages
English
Full Professional
Timeline
Account Manager
Westburne
09.2023 - 12.2024
Distributor Sales Manager
Wharton Sales Ltd.
01.2021 - 08.2023
General Manager
Mills Light House
01.1985 - 05.2000
No Degree - Business Economics
Mc Master University
Diploma - Business Sales Management
Mohawk College of Applied Arts And Technology
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