Bruce Matsuba
QUESNEL,BC
Summary
Proactive Operations Manager with extensive experience in staff supervision, policy compliance, and performance improvement. Skilled in budget management, vendor relations, and fostering effective communication to reduce miscommunications and meet deadlines. Strong leadership in optimizing workflows, developing staff, and ensuring high customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
Emcon Services Inc
02.2018 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Tow Truck Driver
Aggressive Auto Towing
03.2013 - 12.2017
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
Supervisor of Operations
Quebecor Printing
06.2009 - 09.2013
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Education
MBA - Business Management
Athabasca University
Athabasca, None06-2008
Skills
- Team Leadership
- Problem-Solving
- Operations Monitoring
- Operational Efficiency
- Employee relations and conflict resolution
- Staff Management
- Inventory Management
- Operations Oversight
- Policies and procedures implementation
- Performance monitoring
- Employee Motivation
- Staff Development
- Customer Relationship Management
- MS Office
- Workflow Optimization
- Project Leadership
- Health and safety compliance
- Quality Assurance Controls
- Business Planning
Languages
English
Full Professional
Certification
- Microsoft Certified, Dynamics 365 Fundamentals – Microsoft.
- Construction Management Certificate Program Graduate– Construction Management Association of America.
- First Aid Certification
Timeline
Operations Manager
Emcon Services Inc
02.2018 - Current
Tow Truck Driver
Aggressive Auto Towing
03.2013 - 12.2017
Supervisor of Operations
Quebecor Printing
06.2009 - 09.2013
MBA - Business Management
Athabasca University
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