Bruce Hart
Calgary,AB
Summary
With 17+ years of professional hospitality experience, I am eager to join a team in the industry that embodies quality, integrity, and originality. Throughout my career, I have honed my skills in serving, bartending, and managing diverse establishments with different styles of service and speed. My specialization lies in casual and fine-dining venues, and I am excited to bring my passion for the industry, operational efficiency, and effective communication skills to a team dedicated to delivering excellence at every level.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Front of House Manager
BARBARELLA BAR / Concorde Entertainment Group
02.2022 - 07.2024
- Tasked with leading a team of over 70+ Front of House employees to consistently deliver elite service on a daily basis, contributing to the venue's accolade of Calgary's Best New Restaurants 2023 by Avenue Magazine
- Collaborated with local industry leaders to develop training programs for our front of house staff which prioritized delivering a positive guest experience while streamlining active floor operations
- Reinforced the need for strong product knowledge as a defining tool used by our team in offering top tier quality of service amongst local competition
Senior Front of House Manager
MAJOR TOM BAR / Concorde Entertainment Group
07.2021 - 02.2022
- Contributed to the hiring, training and application of daily operative tasks for the Front of House Team, creating an exceptional guest experience that helped the company achieve CANADA'S BEST NEW RESTAURANT 2021 and garnered a 12th Best Restaurant in Canada ranking for the same year
- Assisted in the planning and execution of large, fine dining level events including weddings, holiday buyouts and VISA Infinite dinners
- Routinely selected by operation directors and company owners as being the primary point of contact for special guests and priority clients/groups
Bar Manager
A1 Cantina
09.2020 - 07.2021
- Entrusted to create a fun and vibrant bar culture where I would craft cocktails, network with local breweries and wine merchants, build training regiments for bar positions and find creative inspiration outside of the building on a daily basis
- Personally worked on deeply developing my leadership abilities in a bar/restaurant setting, specifically targeted at being patient, approachable, transparent, and carrying the brand I'm representing with pride
Server/Bartender/Floor Supervisor
KEG Steakhouse & Bar
12.2012 - 03.2016
- Simultaneously worked at two separate locations, where I would train new staff on individual store opening and closing duties, cash out procedures, and general food/beverage knowledge
- Acquired my fundamental skillset as a restaurant floor leader by performing team pre-shifts and continuing to develop strategies for service speed without negatively impacting the guest experience
Education
General Studies
University of Calgary
2007
High School Diploma -
Bowness High School
12.2005
Skills
- Strong Interpersonal Skills
- Product Knowledge
- Industry Computer Programs
- Service Expediency
Certification
WSET 1, WSET 2, Microsoft Excel Level 1 Chinook College
Accomplishments
- Received the prestigious Markin-Flanigan scholarship for top marks and attendance in my graduating class
- Completed 2 years of General Studies at the University of Calgary
- Helped re-launch the Hart Brothers School of Professional Wrestling in 2013
- Achieved multiple awards as a senior manager at Major Tom and Barbarella Bar, including: Best New Restaurant in Canada 2022, 12th Best New Restaurant in Canada 2022 and Best New Restaurant list in Calgary 2023 by Avenue Magazine
Timeline
Senior Front of House Manager
BARBARELLA BAR / Concorde Entertainment Group
02.2022 - 07.2024
Senior Front of House Manager
MAJOR TOM BAR / Concorde Entertainment Group
07.2021 - 02.2022
Bar Manager
A1 Cantina
09.2020 - 07.2021
Server/Bartender/Floor Supervisor
KEG Steakhouse & Bar
12.2012 - 03.2016
General Studies
University of Calgary
High School Diploma -
Bowness High School
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