BRUCE GAYNOR
Brampton,ON
Summary
A customer service professional whose conduct exceeds customer expectation.
Overview
15
15
years of professional experience
Work History
Warehouse Associate
The Masters Group
2022.04 - Current
- Order Picking
- Shipping & Receiving
- Cycle Counting
- Stock Replinishment
Warehouse Associate
Ready Staffing Solution
2022.04 - Current
- Scanning
- Sorting
- Loading and unloading
Warehouse Associate
The Masters Group
2020.04 - 2021.10
- Order Picking
- Shipping
- Receiving
- Stock Put away
- Cycle Counting
- Stock Replinishment.
Warehouse Associate
Magna
2021.09 - 2021.03
- Mytox
- Assemble motor vehicle parts
Customer Support Advisor
Scotia Jamaica Life Insurance Company Limited
2013.01 - 2020.01
- Assisted with worksite and off-site marketing
- Processed withdrawals and surrenders of policies
- Sold life insurance and pension plans
- Marketed loans as an alternative to withdrawing from policy
- Prepared and submitted daily, weekly, and monthly report to the district Manager on time.
Personal Banking Assistant
Bank of Nova Scotia Jamaica Limited
2008.01 - 2013.01
- Prepared loans, credit cards and mortgages for approval
- Marketed products are services to customers
- Solicited new accounts
- Opened savings account and term deposit
- Addressed customer inquiries and complaints, escalated (if needed) to the supervisor or relevant department
- Issued and replaced debit cards.
Education
Bachelor of Science Degree - Business Administration
University of the Commonwealth Caribbean
Associate Degree - undefined
Excelsior Community College
Skills
- SKILLS SUMMARY
- Achieved a Bachelor of Science Degree in Business Administration
- Communicates fluently in the English Language through official letters, emails, professional meetings, presentations, and trainings
- Prepared detailed and accurate bank statements which led to customer trust and satisfaction of service
- Successfully recovered discouraged customer using problem solving skills
- Provided relief sales and service coverage across eight branches in our region
- Actively took part in ongoing training which led to confidence in work attitude
- Identified problems quickly on a new idea or new product before a it is introduced to a wider audience
- Met targets and deadlines by setting specific time goals on the tasks at hand
- Knowledge of
- Microsoft Office (Outlook, Word, Excel, PowerPoint) and Interactive Application Processing (IAP) banking software
- Worked on a team that was labelled as the top sales and service champion from 2014-2019
- Material Handling
- Loading and Unloading
- Wrapping and Boxing
- Quality Control
- Product Verification
- Order Picking and Processing
- Inventory Organization
- Warehouse Operations
- Lifting and Sorting
- Shipment Optimization
- Freight Labeling
- General Housekeeping
- Pallet Jack Operation
- Investigative Auditing
- Records Preparation
- Shipping and Receiving
- Complex Problem-Solving
- Data Accuracy
- Inspect Material
- Hand Scanning
- Stocking and Replenishing
- Rotate Stock
Timeline
Warehouse Associate
The Masters Group
2022.04 - Current
Warehouse Associate
Ready Staffing Solution
2022.04 - Current
Warehouse Associate
Magna
2021.09 - 2021.03
Warehouse Associate
The Masters Group
2020.04 - 2021.10
Customer Support Advisor
Scotia Jamaica Life Insurance Company Limited
2013.01 - 2020.01
Personal Banking Assistant
Bank of Nova Scotia Jamaica Limited
2008.01 - 2013.01
Bachelor of Science Degree - Business Administration
University of the Commonwealth Caribbean
Associate Degree - undefined
Excelsior Community College