Bruce Duncan
Edmonton,AB
Summary
Skilled professional versed in stocking and selling parts. Understands needs of retail customers and service professionals and can flex accordingly to deliver top-notch support for different requests. Professionally communicates with guests and consistently exceeds expectations.
Overview
11
11
years of professional experience
Work History
Parts Consultant
Alberta Marine & Auto
Nanton, Alberta
04.2016 - 05.2024
- Provided exceptional customer service to customers by answering questions and addressing concerns.
- Tracked inventory levels to ensure availability of necessary items.
- Assisted technicians in locating hard-to-find parts during repair jobs.
- Maintained accurate records of all parts orders, returns, and exchanges.
- Monitored backorders and expedited delivery when possible.
- Managed inventory, ordered parts and recorded parts transactions through dealer management system software and trained other team members to use software proficiently.
Automotive Parts Specialist
UAP/Napa
Nanton, Alberta
06.2013 - 04.2016
- Assessed customer needs and provided appropriate parts solutions.
- Cross-referenced part numbers between different manufacturers' catalogs.
- Updated records in the company's computer system regarding order status, stock levels and customer information.
- Maintained parts system with current order and sales data.
- Boosted sales by capitalizing on cross-selling and upselling opportunities.
General Manager
U-Haul International
Calgary, Alberta
04.1994 - 2013Jun
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
Education
General Manager Certification - Management
U-Haul International
Phoenix, Az11-1999
License Certificate - Accident And Sickness/Life Insurance
Mutual of Omaha
Regina, SK10-1995
Intermediate Certificate - Income Tax Preparation
H&R Block
Regina, SK02-1995
Certificate of Technical Studies - Arc Welding
Red River College of Applied Arts, Science And Technology
Winnipeg, MB10-1990
High School Diploma -
St. James Collegiate
Winnipeg, MB06-1985
Skills
- Shipping coordination
- Suggestive Selling
- Clean Driving Record
- Customer Service
- Inventory Management
- Proficient in CDK, PartPro SE and Excelerator
Accomplishments
- Past President of The Nanton Lions Club
Timeline
Parts Consultant
Alberta Marine & Auto
04.2016 - 05.2024
Automotive Parts Specialist
UAP/Napa
06.2013 - 04.2016
General Manager
U-Haul International
04.1994 - 2013Jun
General Manager Certification - Management
U-Haul International
License Certificate - Accident And Sickness/Life Insurance
Mutual of Omaha
Intermediate Certificate - Income Tax Preparation
H&R Block
Certificate of Technical Studies - Arc Welding
Red River College of Applied Arts, Science And Technology
High School Diploma -
St. James Collegiate
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