Bruce Butcher
South Lake Tahoe
Summary
Highly effective at anticipating and accommodating customer needs. Friendly, punctual, and enthusiastic team player. I have been in the customer service industry for over a decade, honing connections and networking skills since I started in this field. From handling difficult customers with ease to performing exponentially better when under pressure. Overall, a diligent worker and a quick learner who has great interpersonal skills.
Overview
11
11
years of professional experience
Work History
Server
Margaritaville
11.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Bistro At The Corner
11.2022 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Real Estate Agent
Compass Real Estate
02.2022 - Current
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Presented purchase offers to sellers for consideration.
- Maintained connections with clients to encourage repeat business and referrals.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
Server
Beacon Bar And Grill
04.2017 - 09.2022
- Collected credit card, cash, and gift certificate payments from customers and made proper changes for cash transactions.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Cultivated warm relationships with regular customers.
Server
Blue Point Grill
01.2013 - 03.2016
- Increased sales significantly by upselling higher-end products to customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
Real Estate License - Real Estate
Lake Tahoe Community College
South Lake Tahoe, CAAssociate of Arts - Psychology
Lake Tahoe Community College
South Lake Tahoe, CA03.2023
High School Diploma -
Lakewood High School
2012
Skills
- Organized and efficient
- Quick problem solver
- Thrives in fast-paced environment
- Committed team player
- Courteous, professional demeanor
- High energy
- Flexible schedule capability
- Up-selling capability
- Cash handling
Timeline
Server
Margaritaville
11.2023 - Current
Server
Bistro At The Corner
11.2022 - Current
Real Estate Agent
Compass Real Estate
02.2022 - Current
Server
Beacon Bar And Grill
04.2017 - 09.2022
Server
Blue Point Grill
01.2013 - 03.2016
Real Estate License - Real Estate
Lake Tahoe Community College
Associate of Arts - Psychology
Lake Tahoe Community College
High School Diploma -
Lakewood High School
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