Year of Cybersecurity Training and Hands-On Practice (TryHackMe)
Bruce Baum
IT Support Specialist
Calgary,Alberta
Summary
IT Support Specialist with a strong foundation in cybersecurity and practical experience in system administration, troubleshooting, and security fundamentals. Skilled in network security, threat detection, and vulnerability assessment, with hands-on training from the Cybersecurity 101 course on TryHackMe. Proficient in Python, Linux, and JavaScript, and currently pursuing CompTIA A+ certification (expected December 2024) to enhance technical expertise. Known for efficiently resolving technical issues and optimizing systems to strengthen IT infrastructure. Eager to apply my skills in a supportive and security-focused IT role.
Overview
1
1
6
6
Years in Customer Service & Problem-Solving
4
4
Years of Experience with Linux Systems
7
7
7+ Technical Courses Completed in IT and Programming
7
7
years of professional experience
Certification
- CompTIA A+ – Expected December 2024
- Google IT Support Professional Certificate – Coursera (Completed November 2024)
- Introduction to Cyber Security Learning Path – TryHackMe (November 2024)
- Web Fundamentals – TryHackMe (July 2024)
- Jr Penetration Tester – TryHackMe (May 2024)
- Learn Python 3 Course – Codecademy (May 2024)
- Learn JavaScript Course – Codecademy (Completed January 2022)
- Linux Mastery – Udemy (Completed September 2021)
Accomplishments
- Completed 100+ Rooms on TryHackMe: Gained hands-on experience in cybersecurity through CTF challenges that covered vulnerability assessment, network security, and penetration testing techniques.
- Developed Strong Skills in Linux System Administration: With over 4 years of daily experience using Linux, I am proficient in command-line operations, system troubleshooting, and optimization—key skills for IT support and cybersecurity.
- Achieved Google IT Support Professional Certificate: Gained foundational knowledge in IT support, troubleshooting, and network protocols, which enhanced my ability to resolve technical issues efficiently.
- Built Practical Python Projects for Automation: Completed Automate the Boring Stuff with Python, creating scripts to automate repetitive tasks like file handling, data entry, and web scraping, improving efficiency and developing a solid foundation in Python programming.
- Developed and Deployed Applications in Python and JavaScript: Through Codecademy courses, programmed small-scale applications, including a budgeting tool in Python and an interactive to-do list in JavaScript, enhancing my skills in logic, syntax, and real-world application development.
- Achieved Google IT Support Professional Certificate: Acquired foundational knowledge in IT support, troubleshooting, and network protocols, enhancing my ability to diagnose and resolve technical issues efficiently.
- Enhanced Problem-Solving Skills through 6 Years in Customer Service: Leveraged extensive customer service experience to develop effective communication and problem-solving skills, essential for diagnosing and addressing user issues in IT.
Work History
Cybersecurity Trainee
TryHackMe (Training Platform)
02.2023 - Current
- Actively participating in hands-on cybersecurity training through TryHackMe’s platform, completing over 100 rooms and challenges focused on areas like network security, vulnerability assessment, and ethical hacking.
- Building practical skills in security fundamentals, including reconnaissance, exploitation, and threat detection, through real-world scenarios and Capture the Flag (CTF) exercises.
- Utilizing tools such as Nmap, Wireshark, and Burp Suite to identify and assess vulnerabilities as part of simulated security challenges.
- Gaining foundational knowledge in both offensive and defensive security practices, preparing for a future role in IT security and support.
IT Specialist
Mega Max
São Paulo, Brazil
10.2022 - 05.2024
- Provided technical support for restaurant operations, including troubleshooting POS (point of sale) systems, printers, and network connectivity to ensure uninterrupted service.
- Maintained and configured IT infrastructure, such as routers, Wi-Fi networks, and employee devices, to support smooth daily operations in a high-demand environment.
- Managed inventory software and back-office systems, optimizing the digital tools used for stock control, sales tracking, and order processing.
Shift Supervisor
Rexall Pharmacy
Toronto, Ontario
12.2019 - 05.2021
- Completed store opening and closing procedures and balanced tills
- Provided leadership during peak hours and ensured the smooth running of store operations in the
absence of senior management. - Held responsibility for opening and closing the store, ensuring that all security protocols were
followed. - Assisted with inventory control, restocking shelves, and ensuring accurate product placement.
Team Member
Tim Hortons
Toronto, Ontario
03.2018 - 01.2019
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Responded to and resolved customer questions and concerns.
Skills
- Network Troubleshooting
- System Administration
- Software configuration
- Network Maintenance
- Desktop Technical Support
- Hardware Installation
- Vulnerability Analysis
- Cyber Defense
- Network Security
- Python
Education
No Degree - IT Analyst
NPowerCanada
Toronto 05.2021 - 08.2021
Languages
English
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
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