Brooks Amanda

• Percise and extensive knowledge on product and procedures.
• Tracked project performance to analyze successful completion of short- and long-term goals.
• Identified project scopes, constraints, risks and deadlines.
• Supported client project managers in managing schedules and milestones.
• Prepared and filed documents and collected data to track performance and efficiency.
• Used word and excell to create and maintain comprehensive project documentation.
• Scheduled and facilitated meetings between project coordinators to discuss deliverables, schedules and conflicts.
• Adhered to budget requirements with excellent planning and consistent expense monitoring.
• Maintained open communication by presenting regular updates on project status to customers.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Reported regularly to CEO on project budget, progress and technical problems.

Returns and exchanges - primary position:

• Customer Resolutions - answered electronic and telephone complaints and worked with managers and client for a resolution.
• Assisting Customers with return or exchange of predicts.
• Help with assembly or missing parts/pieces on products
• Kept up to date on all procedures and policies
• Cleaned and organized customer area and back room

Large Product Handout and van rental area position:

• Order verification and inventory control.
• Preparing and organizing pending and "next day" orders
• Maintained quality control on product and equipment
• Verified and completed van rentals for customers
• Scheduled and maintained delivery schedules

Smaland attendant (shift coverage)

• Management of children entering and exiting the facility
• Stayed current and knowledgeable to the safety and evacuation procedures for children.

I also worked at Cole International from August 2007- September 2009

• Maintained files and records by using effective filing systems that boosted efficiency and organization.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Confirmed appointments, communicated with clients and updated client records.
• Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
• Aggregated and prepared documentation and reports for office meetings, distribution and filing.
• Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
• Corresponded with clients through email, telephone or postal mail.
• Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
• Resolved customer problems and complaints.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Sorted, received and distributed correspondence between departments and personnel.