Summary
Overview
Work History
Education
Skills
Timeline
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BrookLynn Stauffer

Chico

Summary

Dynamic professional with a proven track record in compassionate caregiving and client support, demonstrated at Mains'l Services, Inc. Skilled in behavior redirection and relationship building, I excel in creating tailored employment plans and enhancing customer engagement. Achieved a notable increase in client satisfaction through effective communication and personalized follow-up strategies. CPR certified as well as having background knowledge with behavioral support and ability to provide medical assistance if needed.

Overview

7
7
years of professional experience

Work History

Direct Support Professional

Mains'l Services, Inc
02.2024 - Current
  • Applied de-escalation techniques to manage challenging behaviors effectively.
  • Monitored patients' conditions, reporting changes to healthcare professionals promptly.
  • Followed specific instructions for caring for the students
  • Establishing an enabling environment for patients to express themselves and craft their own goals
  • Developing individual employment plans tailored to each client’s goals and abilities.
  • Assessing client’s skills, interests, and career goals
  • Providing on-the-job support and feedback to clients

Beauty Advisor

JCPenney
09.2023 - 02.2024
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.

Host

Applebee's Neighborhood Grill & Bar
04.2023 - 09.2023
  • Facilitated communication between kitchen and front-of-house to streamline service.
  • Improved guest satisfaction by welcoming visitors and providing exceptional service.
  • Managed reservations to optimize seating and minimize wait times.

Front Desk Receptionist

Massage Envy
08.2022 - 04.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Sales Representative

Verizon
08.2021 - 06.2022
  • Collaborated with marketing teams to create compelling sales presentations, boosting client interest.
  • Negotiated contracts to secure favorable terms for both company and clients.
  • Developed strong client relationships for long-term loyalty and repeat business.
  • Increased customer engagement by implementing personalized follow-up strategies.

Sales Associate

Macy's
06.2018 - 06.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

University Preparatory School
Redding, CA
05-2017

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support
  • Compassionate caregiving
  • Behavioral management
  • Client documentation
  • Decision-making support
  • Relationship building
  • Transportation
  • Goal setting
  • Team collaboration

Timeline

Direct Support Professional

Mains'l Services, Inc
02.2024 - Current

Beauty Advisor

JCPenney
09.2023 - 02.2024

Host

Applebee's Neighborhood Grill & Bar
04.2023 - 09.2023

Front Desk Receptionist

Massage Envy
08.2022 - 04.2023

Sales Representative

Verizon
08.2021 - 06.2022

Sales Associate

Macy's
06.2018 - 06.2020

High School Diploma -

University Preparatory School

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BrookLynn Stauffer