Summary

Overview

Work History

Education

Skills

References

Languages

Timeline

Brooklynn Macmillan

Montreal,QC

Summary

I am a motivated person with an engaging personality and flexible approach. I am upbeat, friendly, and able to anticipate customer needs to facilitate an enjoyable dining experiences. Through working at a variety of different restaurants I am passionate about hospitality and creating a warm and memorable experience for guests. I enjoy working in social situations whether that be in hospitality or in an outdoor recreation setting. I am a very fast learner and believe that my range of work experience will bring a unique perspective to the team.

Overview

years of professional experience

Work History

Server

Brutopia Brewery

09.2022 - Current

Developed skills to work successfully in a fast paced environment amongst a large team.
Demonstrated effective communication and creative problem solving skills.
Developed strong customer service skills and hospitality.
Addressed customer complaints or concerns in a professional manner, ensuring quick resolution and creative problem solving.
Understanding of a variety of craft beers.

Leadership DevelopmentCounsellor

YMCA Camp Elphinstone

07.2022 - 08.2024

Worked amongst a smaller team of leadership and overnight trip program staff.
Cultivated a supportive environment amongst participants and challenged them to better understand themselves as future leaders.
Experience leading multi day sea kayaking trips.

Hostess

Earls Kitchen + Bar

09.2021 - 06.2022

Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Server and Barista

Thierry

11.2020 - 01.2022

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Cultivated warm relationships with regular customers.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server Assistant

Autostrada

11.2018 - 03.2020

Was able to develop a comprehensive understanding of the needs to maintain a comfortable and hospitable atmosphere in a restaurant.
Assisted servers in meeting customers needs by refilling drinks, providing condiments, and addressing any concerns.
Ensured seamless dining experiences by assisting in various parts of the restaurant.