Brooklynn Lees
Vancouver,BC
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Willing to take on any task to support team and help business succeed.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
06.2022 - 08.2024
- Welcomed guests with friendly smiles and positive attitude
- Created warm and welcoming atmosphere by promptly greeting customers and addressing needs
- Addressed and resolved customer issues to promote satisfaction
- Supported team productivity by restocking supplies and completing checklists during slow periods
- Prepared and served coffee, tea and hot cocoa
- As well as multiple food items.
Restaurant Hostess
Modest Butcher
03.2024 - 08.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Shift Supervisor
Dairy Queen
02.2020 - 06.2022
- Improved team performance by offering direction and hands-on support
- Responded to all customer concerns or issues promptly and professionally
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Offered excellent customer service, including conflict resolution
- Maintained fast-pace of drive-through.
Education
École Kelowna Secondary School
Kelowna, BC06.2023
Skills
- Training and mentoring
- Problem-solving abilities
- Strong Communication
- Strong multitasking
- Positive and professional
- Customer Service
Timeline
Restaurant Hostess
Modest Butcher
03.2024 - 08.2024
Barista
Starbucks
06.2022 - 08.2024
Shift Supervisor
Dairy Queen
02.2020 - 06.2022
École Kelowna Secondary School
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