Brooklynn Hurst
Langley,BC
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
8
8
years of professional experience
Work History
Customer Experience Representative
Indigo Books & Music
11.2024 - 02.2026
- Implemented proactive approaches to anticipate and resolve potential customer concerns, resulting in higher retention rates.
- Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.
- Increased repeat business with exceptional follow-up efforts that nurtured ongoing relationships with customers.
- Reduced response times significantly through effective prioritization and delegation of tasks among team members.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
Special Education Student Teacher
School District No.35
02.2021 - 05.2023
- Maintained accurate records of student progress and communicated regularly with parents regarding their child''s achievements and challenges.
- Established effective communication channels between school staff, parents, and external service providers to ensure consistent support for each student.
- Implemented research-based interventions designed specifically for students with learning disabilities, resulting in increased academic success.
- Coordinated with school counselors and outside therapists to provide comprehensive support services for students experiencing emotional or behavioral difficulties.
- Improved student comprehension through the use of visual aids, hands-on activities, and real-world examples.
- Served as an advocate for students with special needs, ensuring they received appropriate accommodations and support throughout their educational journey.
- Enhanced student learning by incorporating differentiated instruction techniques tailored to individual needs.
Supervisor
Shoppers Drug Mart
03.2018 - 03.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Crew Trainer
McDonald's
10.2017 - 03.2018
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Mentored junior employees to improve performance, food safety, and customer service.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
Special Education
Stenberg College
Surrey, BC12-2020
High School Diploma -
Langley Secondary School
Langley06-2017
Skills
- Complaint handling
- Call center experience
- Complaint resolution
- Returns processing
- Experience optimization
- Teamwork
- Customer service excellence
- Teamwork and collaboration
- Problem-solving skills
- Multitasking
- Understanding customer needs
- Excellent communication
- Organizational skills
- Attention to detail
Languages
English
Native or Bilingual
Interests
- Cooking
- Enjoy participating in Cosplay for overall physical and mental well-being
- Avid Reader
- Crafting and DIY Projects
Timeline
Customer Experience Representative
Indigo Books & Music
11.2024 - 02.2026
Special Education Student Teacher
School District No.35
02.2021 - 05.2023
Supervisor
Shoppers Drug Mart
03.2018 - 03.2020
Crew Trainer
McDonald's
10.2017 - 03.2018
Special Education
Stenberg College
High School Diploma -
Langley Secondary School