Brooklynn Erlandson
Kelowna,BC
Summary
Currently a part time student at Okanagan College. Knowledgeable and driven to contribute to the company's success. Strong problem solving skills and a dependable worker. Enthusiastic and takes pride in excellent customer service.
Overview
4
4
years of professional experience
Work History
Barista (summer Position)
Waves Coffee House
04.2022 - 09.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
Hostess/ Takeout/ Expeditor
White Spot
02.2019 - 04.2020
- Answered customer questions about hours, seating, and menu information.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Seated customers in timely manner by managing reservations and waitlists.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
Pitt Meadows Secondary
Pitt Meadows, BC06.2021
Non-degree Studies - Psychology
University of British Columbia
Kelowna, BCBusiness Studies Certificate - Business Marketing
Okanagan College
Kelowna, BC05.2024
Skills
- Customer Service
- Financial Management
- Pos Operation
- Anticipating Guest Needs
- Specials Promotion
- Customer Relationship Management
Accomplishments
Graduated with Honors, scoring the "Presidents Entrance Scholarship" for a 94% average.
Successfully fundraised to create 90 winter kits for local homeless shelters. (2023)
Organized a food drive for the "Friends In Need Food Bank." (2021)
Ran a station at the Deaf and Blind convention at VCC alongside a deaf-blind friend, where we printed individuals names for them in braille. (2019)
Timeline
Barista (summer Position)
Waves Coffee House
04.2022 - 09.2022
Hostess/ Takeout/ Expeditor
White Spot
02.2019 - 04.2020
High School Diploma -
Pitt Meadows Secondary
Non-degree Studies - Psychology
University of British Columbia
Business Studies Certificate - Business Marketing
Okanagan College
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