Brooklynn Downing
Toronto
Summary
Empathetic, results-driven sales professional with 10 years of international experience in B2B and B2C roles. Recognised for building lasting relationships, being proactive, adaptable, collaborative, and contributing strategic solutions. Passion for sustainability, continuous learning, and embracing change.
Overview
8
8
years of professional experience
Work History
Senior Sales Director
Kensington Tours
09.2023 - Current
- Managing a team of 3 Sales Directors and 60 indirect reports, with the goal of exceeding KPIs.
- Building out sales team training structure and materials, while contributing to alignment between sale team goals and overall business objectives.
Sales Director
Kensington Tours
09.2021 - 09.2023
- Strategically planned, adapted and implemented 3 to 6-month training plan for new employees.
- Managed 15-30 sales consultants, providing individualised coaching to become top sellers.
- On average, team exceeded sales targets by at least 15% each month.
- Analysed sales data to identify improvement areas.
- Collaborated with marketing, product, and operations teams to ensure alignment of vision, and to provide and receive support.
Destination Expert/Sales Consultant
Kensington Tours
01.2019 - 09.2021
- Increased revenue through consultative sales, upselling, and client engagement.
- On track to exceed annual sales targets each year.
- Awarded for high client satisfaction score, maintaining over 80% positive customer feedback.
- Led in-house sustainability project.
Buyer
Travelify
05.2020 - 04.2021
- Managed over 300 partner relationships (B2B).
- Negotiated contract terms to achieve competitive pricing and strategic advantage in market.
- Increased team efficiency by contributing work-flow feedback and solutions.
Event Coordinator
The Entrepreneurship Society
11.2018 - 12.2018
- Managed venue logistics, event timeline, speaker and client relations, website creation, budget, ticketing, and marketing for over 5 events in 1 month. Pivoted between skills in fast-paced, entrepreneurial environment.
- Analysed improvement areas. Implemented improvement plans, resulting in stronger partner relationships.
Executive Researcher
EcoVadis Paris HQ
04.2016 - 07.2018
- 2017 promotion, researched CSR-related news, relevant to specific methodology of supply-chain sustainability.
- Conducted global project training, set milestone objectives resulting in over 30,000 data points cleaned to help automate operational processes using AI.
- 3-month exchange in Hong Kong, providing training and team consolidation.
Education
Diploma - Event Management
The Event Academy
Online09.2019
Bachelor of Arts - Hispanic Studies (Honours 2:1)
The University Of Edinburgh
Edinburgh, Scotland05.2014
Skills
- Leadership
- Negotiating
- Project Management
- Problem-solving
- Consultative Sales
- Strategic Thinking
- Relationship Building and Management
Timeline
Senior Sales Director
Kensington Tours
09.2023 - Current
Sales Director
Kensington Tours
09.2021 - 09.2023
Buyer
Travelify
05.2020 - 04.2021
Destination Expert/Sales Consultant
Kensington Tours
01.2019 - 09.2021
Event Coordinator
The Entrepreneurship Society
11.2018 - 12.2018
Executive Researcher
EcoVadis Paris HQ
04.2016 - 07.2018
Diploma - Event Management
The Event Academy
Bachelor of Arts - Hispanic Studies (Honours 2:1)
The University Of Edinburgh
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