BROOKLYNN BRATT
Brooks,AB
Summary
Energetic individual versed in greeting customers and assessing needs to promote customer satisfaction in any application. Detail-oriented salesperson fosters enthusiasm in products and services, opening opportunities for upgrading services and delivering sales results. Friendly go-getter achieving top levels of production. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
1
1
year of professional experience
Work History
Hostess, Bartender
The Imperial Tap
10.2024 - 02.2025
- Strengthened teamwork capabilities by collaborating closely with front-of-house and back-of-house staff.
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Managed guest seating by coordinating reservations and optimizing table turnover.
- Coordinated guest arrivals for smooth seating and enhanced dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Host
Calgary Tower
08.2024 - 01.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
Frontline Receptionist
Diva Hair Salon
07.2024 - 09.2024
- Supported administrative staff with accurate data entry, appointment scheduling, and document preparation tasks.
- Safeguarded sensitive information by maintaining strict confidentiality protocols in handling personal records or documents.
- Aided in streamlining invoice processing tasks, resulting in reduced errors and improved financial record-keeping accuracy.
- Streamlined office operations for increased productivity by implementing effective organizational systems.
- Maintained a clean and welcoming reception area, contributing to a positive first impression for visitors.
Customer Service Representative
Mount Royal Recreation
12.2023 - 05.2024
- Collaborated across departments to resolve customer-related issues
- Managed customer calls efficiently in fast-paced call center environment
- Met personal, team and company goals in customer service environment
- Built trusting relationship with customers to better understand needs
- Enhanced customer satisfaction with fast, knowledgeable service
- Handled customer inquiries, payments and service requests
- Provided accurate information about products and services to customers.
Education
Emr Certification - Emergency Medicine
Southern Alberta Institute of Technology
Calgary, AB05.2025
High School -
St. Marys Senior High school
05.2023
Skills
- Communication
- Time management
- Reception Area Maintenance
- Open-minded
- Leadership
- Problem solving
- Organization
- Conflict-resolution
- Team Development
- Customer Service
- Lead Generation
- Positive and professional
- Customer Satisfaction Measurement
- Decision Making
- Problem Solving
Languages
English
Full Professional
Hobbies and Interests
- Sports
- Music
- Traveling
- Reading
- Public Speaking
- Bartending
Timeline
Hostess, Bartender
The Imperial Tap
10.2024 - 02.2025
Host
Calgary Tower
08.2024 - 01.2025
Frontline Receptionist
Diva Hair Salon
07.2024 - 09.2024
Customer Service Representative
Mount Royal Recreation
12.2023 - 05.2024
Emr Certification - Emergency Medicine
Southern Alberta Institute of Technology
High School -
St. Marys Senior High school