BROOKLYN VITIELLO
Victoria,Canada
Summary
Professional with extensive experience in administrative and registration functions. Adept at streamlining operations and enhancing participant satisfaction through efficient processes. Known for strong team collaboration and adaptability, ensuring consistent and reliable performance. Proficient in data management, customer service, and problem-solving.
Overview
7
7
years of professional experience
Work History
Registration Coordinator
Informa Tech
01.2025 - Current
- Register customers for events to ensure accuracy and efficiency in the process.
- Process customer refunds in a timely and professional manner.
- Respond promptly to customer inquiries via email and phone, delivering excellent service and support.
- Managing problem-solving and actively mitigating issues, and looking for creative solutions to off-site situations in both reactive and proactive situations.
Shipping Coordinator
Traveland RV
08.2023 - 11.2024
- Data installation and organization
- Customer and sales coordination
- Parts ordering and distribution from manufacturers
- Shipping coordination and tracking
Receptionist
Traveland Rv
08.2023 - 02.2024
- Assisting customer inquiries and placing them with the respective sales associate.
- Filing and organizing documents.
- Transferring and answering phone call's and emails.
- Coordinated communication between departments to enhance guest experiences.
- Trained and mentored new reception staff on operational procedures and customer service standards.
Sales Associate
Adidas
08.2021 - 07.2023
- Scanning customer purchases and returns as required
- Assist customers with questions and or concerns
- Stock organization and Merchandise Management
- Setting up displays in the store
Sales Associate
Dynamite Clothing
10.2019 - 08.2020
- Scanning customer purchases and returns as required
- Coordinated outfits for customers
- High level of customer service, making me one of the top salespeople
Key Holder
Urban Behavior
09.2018 - 08.2019
- Scanning customer purchases and returns as required
- Assisted customers with questions and or concerns
- Open/Close the store
- Key holder
- Responsible for the work allocation of 8 employees
Education
GRADE 12 -
Burnsview Secondary
01.2018
College Life Coaching Certificate -
Skills
- Exceptional organization
- Patient registration
- Data entry proficiency
- Workflow management
- Proactive mindset
- Policy adherence
- Team management
- Customer service
Timeline
Registration Coordinator
Informa Tech
01.2025 - Current
Receptionist
Traveland Rv
08.2023 - 02.2024
Shipping Coordinator
Traveland RV
08.2023 - 11.2024
Sales Associate
Adidas
08.2021 - 07.2023
Sales Associate
Dynamite Clothing
10.2019 - 08.2020
Key Holder
Urban Behavior
09.2018 - 08.2019
College Life Coaching Certificate -
GRADE 12 -
Burnsview Secondary