Brooklyn Tran

Langley,British Columbia

Overview

years of professional experience

Swaneset Bay Resort & Country Club

Pitt Meadows, British Columbia

07.2024 - Current

Checked with guests to get feedback on the food served, resolved issues, brought additional items, and refilled beverages.
Greeted customers and provided menus while answering inquiries about daily specials.
Took reservations and to-go orders to streamline processing for both the customers and the restaurant.
Collaborated with coworkers and managers to produce a plan for tournaments and reservations of 20 to 100 guests.
Effectively multitasked within a fast-paced environment, satisfying multiple tables at a time.

Nailie Beauty Studio

Maple Ridge, British Columbia

01.2017 - 01.2025

Created work schedules to provide quality service to customers and maintain employee satisfaction.
Organized and stocked the beauty studio with supplies and equipment needed for daily operations.
Provided excellent customer service by addressing client inquiries in a professional manner.
Performed basic reception duties such as answering phones, responding to emails, and greeting visitors.
Exceeded customer satisfaction by finding creative solutions to problems, contributing to 60% of positive reviews posted on the website.

British Columbia Institute of Technology

Burnaby, BC

Swaneset Bay Resort & Country Club

07.2024 - Current

Nailie Beauty Studio

01.2017 - 01.2025

British Columbia Institute of Technology