Brooklyn Tran
Langley,British Columbia
Overview
8
8
years of professional experience
Work History
Waitress
Swaneset Bay Resort & Country Club
Pitt Meadows, British Columbia
07.2024 - Current
- Checked with guests to get feedback on the food served, resolved issues, brought additional items, and refilled beverages.
- Greeted customers and provided menus while answering inquiries about daily specials.
- Took reservations and to-go orders to streamline processing for both the customers and the restaurant.
- Collaborated with coworkers and managers to produce a plan for tournaments and reservations of 20 to 100 guests.
- Effectively multitasked within a fast-paced environment, satisfying multiple tables at a time.
Receptionist
Nailie Beauty Studio
Maple Ridge, British Columbia
01.2017 - 01.2025
- Created work schedules to provide quality service to customers and maintain employee satisfaction.
- Organized and stocked the beauty studio with supplies and equipment needed for daily operations.
- Provided excellent customer service by addressing client inquiries in a professional manner.
- Performed basic reception duties such as answering phones, responding to emails, and greeting visitors.
- Exceeded customer satisfaction by finding creative solutions to problems, contributing to 60% of positive reviews posted on the website.
Education
Some College (No Degree) - Architectural Engineering
British Columbia Institute of Technology
Burnaby, BCAccomplishments
- Recipient of Excellence in Drafting and 3D modeling (2023)
- Recipient of Career Preparation in Science and Applied Science (2023)
Timeline
Waitress
Swaneset Bay Resort & Country Club
07.2024 - Current
Receptionist
Nailie Beauty Studio
01.2017 - 01.2025
Some College (No Degree) - Architectural Engineering
British Columbia Institute of Technology
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