Brooklyn Stephens
Calgary,Canada
Summary
Dynamic and dependable professional with exceptional customer service skills. Proven ability to resolve guest concerns and enhance satisfaction while operating POS systems efficiently. A strong team player, I thrive in fast-paced environments, consistently delivering results and fostering a positive atmosphere for both customers and colleagues.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service
CANADIAN TIRE
Bottle Service
COMMONWEALTH BAR & STAGE
03.2025 - Current
- Delivered exceptional, personalized customer service to high-value guests by expertly managing bottle service
- Ensured VIP guest delight
- Managed upscale bottle service
- Delivered memorable experiences
- Catered to high-value clients
Server/Hostess
BELMONT DINER
05.2024 - Current
- Delivered prompt and exceptional service by accurately taking food and beverage orders, including the preparation of alcoholic drinks
- Contributed to dining area upkeep by assisting bussers in maintaining cleanliness standards
- Welcomed guests with a friendly demeanor, ensuring efficient order processing for optimal kitchen workflow
- Informed patrons about new menu items and specials, effectively addressing and resolving any customer concerns
- Processed guest transactions and collaborated with bussers to ensure tables were promptly cleaned and reset
- Efficiently managed guest wait times and coordinated the flow of dine-in and Skip the Dishes orders
Cashier
HOME SHOWS & TRADE SHOWS
05.2024 - 12.2024
- Helped customers complete purchases
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
- Entered all sales into cash register to record purchases
- Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers
Cashier/Buyer/Customer Service
PLATO'S CLOSET SOUTH
11.2022 - 08.2023
- Helped customers complete purchases at self check, sales till and key desk
- Entered all sales into cash register to record purchases
- Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers
- Interacted with customers and resolved customer complaints with friendly, service-oriented customer service
- Restocked, arranged and organized merchandise in front lanes to drive sale
- Assisted with invoices in the automobile shop
- Worked in a team environment and assisted others as required
Education
High School Diploma -
LORD BEAVERBROOK HIGH SCHOOL
Calgary, AB06-2024
Skills
- POSITIVE AND PROFESSIONAL
- SAFETY KNOWLEDGE
- STRONG TEAM PLAYER
- DEPENDABLE
- RELIABLE
- FLEXIBLE
- POINT OF SALE OPERATION
- EXCELLENT COMMUNICATION
Certification
ACTIVE AGLC Proserve, 2024
Languages
English
Hobbies and Interests
- International Model
- Dancer
Timeline
Bottle Service
COMMONWEALTH BAR & STAGE
03.2025 - Current
Server/Hostess
BELMONT DINER
05.2024 - Current
Cashier
HOME SHOWS & TRADE SHOWS
05.2024 - 12.2024
Cashier/Buyer/Customer Service
PLATO'S CLOSET SOUTH
11.2022 - 08.2023
Cashier/Customer Service
CANADIAN TIRE
High School Diploma -
LORD BEAVERBROOK HIGH SCHOOL
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