BROOKLYN SMITH
Summary
Bringing excellent organizational skills and positive, upbeat demeanor to ensure efficient office operations. Well-versed in essential administrative tasks and proficient in software applications. Committed to enhancing productivity and supporting team success.
Experienced with managing office operations, scheduling, and administrative tasks. Utilizes organizational skills and effective communication to ensure smooth workflow and office efficiency. Track record of supporting team collaboration and adapting to dynamic work environments, ensuring reliable performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Administrator/Customer Service Representative
Super Save Propane
08.2024 - 04.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
Housekeeping Team Leader/Front Desk Agent
Raven Inn Hotel
07.2022 - 08.2024
- Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Education
High School Diploma -
St. Francis of Assisi
Whitehorse, YT06-2023
Skills
- Good prioritizing and organizing skills
- Excellent communication and interpersonal skills
- Good with Microsoft office and emails
- Good Managerial/ Supervisor skills
- Standard First Aid
- Time management
- Office administration
- Administrative support
- Database entry
- Customer engagement
- Telephone reception
- Leadership and supervision
- Inbound phone call handling
Certification
Standard First Aid -C- AED
Accomplishments
- Retail
- Accepted cash, credit card and debit payments
- Responsible for quality and quantity control of products on shelves
- Price and Place Merchandise
- Provided Knowledgeable service to all customers
- Office
- Greeting customers in a professional and welcoming manner
- Answering phone calls and emails from customers
- Scanning and filing paperwork/separate employee time sheets
- Bill and ensure orders for customers in a timely mater
- Responsible for quality and quantity control of inventory
- Booking room reservations for customers
- Updating rooms in the company database and website
- Hotel Housekeeping
- Cleaning rooms following the cleanliness standard
- Laundry folding and washing towels and bedding
- Sweeping, mopping, cleaning bathrooms, ensuring cleanliness and sanitation of the hotel
- Ensuring comfortability for guests
- Overseeing the housekeeping staff on their tasks
- Providing guests with clean towels, coffee, room clean up upon request
Timeline
Office Administrator/Customer Service Representative
Super Save Propane
08.2024 - 04.2025
Housekeeping Team Leader/Front Desk Agent
Raven Inn Hotel
07.2022 - 08.2024
High School Diploma -
St. Francis of Assisi
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