Brooklyn Scott
Edmonton,AB
Summary
Expert customer communicator bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Committed to enhancing customer satisfaction and streamline operations. As a dynamic team player, excels in planning, coordination, and critical thinking, significantly contributing to a positive and efficient work environment. Diverse experience spans retail, security dispatch supervisor, and administrative support, showcasing a commitment to excellence and a results-driven approach.
Overview
6
6
years of professional experience
Work History
Security Dispatch Supervisor-
Fringe Theatre Association
08.2021 - 08.2024
- SEASONAL POSITION FOR FRINGE FESTIVAL
- Prepared detailed incident reports to facilitate appropriate follow-up.
- Assisted patrons
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Leveraged two-way radio and telephone to dispatch security officers or other personnel to correct positions
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Arranged guards into position and organized breaks
Server
Panini's Italian Cucina
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Sales Floor Associate and Cashier
Michaels Craft Store
09.2021 - 05.2024
- Greeted customers and helped with product questions.
- Helped customers complete purchases, locate items, product selection and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Issued receipts and processed refunds, credits, or exchanges.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Junior Administrative Assistant
American Income Life Insurance Company
06.2018 - 09.2018
- Executed record filing system to improve document organization and management.
- Restocked supplies to maintain adequate stock levels.
- Assisted coworkers and staff members with special tasks on daily basis.
- Prepared client folders for insurance agents.
- Kept the office neat and tidy.
Education
High School Diploma -
Ross Sheppard High School
Edmonton, AB06.2023
Skills
- Planning and Coordination
- Multitasking Abilities
- Goal-Oriented
- Critical Thinking
- Teamwork and Collaboration
- Self-Directed
- Time Management
- Active Listening
- Data Entry
- Complaint resolution
Timeline
Server
Panini's Italian Cucina
05.2024 - Current
Sales Floor Associate and Cashier
Michaels Craft Store
09.2021 - 05.2024
Security Dispatch Supervisor-
Fringe Theatre Association
08.2021 - 08.2024
Junior Administrative Assistant
American Income Life Insurance Company
06.2018 - 09.2018
High School Diploma -
Ross Sheppard High School
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