Brooklyn Robertson
Kelowna
Summary
Professional with strong background in hospitality, adept at creating welcoming atmospheres and ensuring guest satisfaction. Skilled in multitasking, problem-solving, and maintaining high standards of service. Known for strong team collaboration, reliability, and ready to meet customer needs with a positive attitude.
Overview
4
4
years of professional experience
Work History
Sales Representative
Apex Sales
09.2023 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Server/Bartender
Hyatt
04.2022 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Bad Tattoo
05.2021 - 09.2023
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Receptionist
Glaze Tanning
10.2020 - 04.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
Kelowna Secondary School
Kelowna, BC06-2019
Skills
- Cleanliness
- Teamwork and collaboration
- Customer service
- Customer relationship building
- Team player attitude
- Sales techniques
Reference
Available upon request
Timeline
Sales Representative
Apex Sales
09.2023 - Current
Server/Bartender
Hyatt
04.2022 - 09.2023
Server
Bad Tattoo
05.2021 - 09.2023
Receptionist
Glaze Tanning
10.2020 - 04.2021
High School Diploma -
Kelowna Secondary School
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