Brooklyn Reid
London,ON
Summary
Mission-driven Barista with excellent communication and teaching skills and infectious love of coffee, tea and food. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Focused perspective on executing high-functioning coffee bar.
Overview
2
2
years of professional experience
Work History
Barista Shift Lead
10 Eighteen Cafe
01.2024 - Current
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Streamlined drink preparation processes for increased efficiency and reduced wait times.
- Achieved consistent positive feedback from customers with well-crafted beverages and attentive service.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
Sales Associate
Toys R Us
10.2022 - 02.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Restaurant Hostess
Fireside Bar And Grill
03.2022 - 09.2022
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Clarke Road Secondary School
London, ON10.2023
Skills
- Supply Ordering
- Barista Training
- POS System Operation
- Shift Scheduling
- Cleanliness standards
- Safe Food Handling
- Team Building and Leadership
- Shop Opening and Closing
- Hand-Crafted Drink Recipes
- Coffee grinding
- Cooking
- Cash Handling
Languages
English
Full Professional
Timeline
Barista Shift Lead
10 Eighteen Cafe
01.2024 - Current
Sales Associate
Toys R Us
10.2022 - 02.2023
Restaurant Hostess
Fireside Bar And Grill
03.2022 - 09.2022
High School Diploma -
Clarke Road Secondary School
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