Brooklyn Parsons
Edmonton
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments. Positive and upbeat with strong relationship-building abilities.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Zumiez, WEM
2022.07 - 2023.10
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coached employees on upselling products and recommending enhanced services.
- Built, motivated and led high-performing team focused on genuine care for needs of every customer.
- Managed and developed sales team.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Exceeded sales quotas and increased profitability through effective sales strategy
Receptionist /Hairdressing Apprentice
Charisma hair fashion
2020.07 - 2022.09
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Educated customers on products to maximize benefits.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
- Used social media platforms to promote salon and services.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
Jasper Place High School
Edmonton, AB06.2022
Skills
- Staff Development
- Customer Relationship Management
- Time Management
- Staff Training
- Staff Management
- Promotional Planning
- Marketing Tactics
- Shift Coverage
- Hiring and Training
- Closing Oversight
- Money Handling
- Organization Skills
- Schedule Management
- Data Inputting
- Verbal and Written Communication
- Cash Register Systems
- POS Systems Operations
Additional Information
- WHMIS certified
- fast learning
- highly motivated
- adaptable in fast pace environment
- proficient in public speaking
- volunteer work
Timeline
Assistant Manager
Zumiez, WEM
2022.07 - 2023.10
Receptionist /Hairdressing Apprentice
Charisma hair fashion
2020.07 - 2022.09
Jasper Place High School
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