BROOKLYN MCCONNELL
Kitchener,ON
Summary
Friendly food industry server proficient at creating positive consumer experiences that lead to return business. Fast-learner adept at memorizing menu details and specialty items for enhanced dining experience. Noted for prompt attention and respectful demeanor.
Overview
3
3
years of professional experience
Work History
Food and Beverage Server
Langdon Hall Country House Hotel & Spa
03.2023 - Current
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Provided a consistently exceptional experience for all guests. Offer guests knowledgeable, personalized service. Ensuring excellence in guest satisfaction by maintaining a positive and committed “Do Whatever It Takes” attitude.
- Remained focused, calm and professional during peak rush hours.
- Demonstrated success in maintaining high level of customer satisfaction.
- Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
- Possessed comprehensive understanding of food and beverage menu items and preparation techniques.
- Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Checked on guests throughout meal to attend to needs and provide great service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Restaurant Server
Whistle Bear Golf Club
01.2022 - 08.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Prepared all types of beverages; both alcoholic and non-alcoholic
- Assisted in bartending for weddings or large events when required
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Effectively used manager functions to complete the end of day paperwork and lockup the restaurant without manager assistance
Food and Beverage Server
Golf Play
01.2022 - Current
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Adhered to health and safety standards while handling food and beverages.
- Greeted guests warmly to foster welcoming environment
- Answered phones and provided information to customers, booked reservations, and assisted with any questions or concerns
- Assist customers with set up on each simulator
- Prepared all types of beverages
- Worked with lightspeed POS systems
- Open and closed the facility with no manager present
Au Pair
Private Employers
11.2022 - 02.2023
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Kept children's areas neat and clean.
- Assisted with housework such as laundry and cooking.
- Implemented daily routine to maintain structure and stability
- Developed creative activities to encourage physical, social and emotional growth.
- Developed bilingual abilities in Italy through immersive conversation and activities.
- Transported children safely to school, activities and appointments on time.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Taught children to organize toys, wash hands, and share by leading by example.
- Washed and ironed children's clothing to maintain neatness at all times.
- Engaged with children on individual basis to build positive relationships.
Volunteer
Pride Stables
09.2020 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted special needs children while they ride the horses
- Ensure safety protocol's are followed
- Maintain conversation with the kids to keep them engaged while riding
Hostess
State & Main
04.2021 - 06.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science - Biology And Biochemistry
Brock University
St. Catharines, ON06.2027
Skills
- Communication
- Time Management
- Adaptabilty
- Problem Solving
- Customer Service
- Organization
Timeline
Food and Beverage Server
Langdon Hall Country House Hotel & Spa
03.2023 - Current
Au Pair
Private Employers
11.2022 - 02.2023
Restaurant Server
Whistle Bear Golf Club
01.2022 - 08.2023
Food and Beverage Server
Golf Play
01.2022 - Current
Hostess
State & Main
04.2021 - 06.2022
Volunteer
Pride Stables
09.2020 - Current
Bachelor of Science - Biology And Biochemistry
Brock University
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