Brooklyn Lohr
Rosalind,Canada
Summary
Seeking full time employment
Overview
17
17
years of professional experience
Work History
Secretary/Book Keeper
Lohr Ag Products Inc.
10.2016 - Current
- Organized and maintained filing systems for efficient document retrieval.
- Coordinated supply orders to maintain adequate inventory levels for office needs.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed and entered deliveries once completed.
- Ensured all seed was accounted for at the end of the selling season.
- prepared returns and entered all data needed to have returns shipped.
Customer Service Representative
ATB Financial
10.2014 - 10.2015
- Managed account-related requests using internal systems to ensure timely processing.
- Maintained accurate records of interactions and transactions for compliance purposes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
United Farmers Of Alberta
06.2013 - 08.2014
- Trained new staff on customer service protocols and operational procedures.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered prompt service to prioritize customer needs.
Receptionist
Camrose Regional Exhibition R.V Park
01.2010 - 2012
- Greeted visitors and managed front desk operations, ensuring a welcoming environment.
- Assisted in managing office supplies inventory, facilitating timely replenishment requests.
- Processed visitor registrations and maintained accurate records in the database.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Receptionist
Bashaw Golf & Country Club
01.2009 - 2012
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Answered phone calls and responded to inquiries, providing excellent customer service to visitors.
- Balanced tills at the end of the day
- Managed bank deposits
- Served customers both in the clubhouse and on the golf course
Education
Rural Finance and Entrepreneurship
Olds College
Olds, AB04.2012
Agricultural Management
Olds College
Olds, AB12.2012
High School Diploma - Grade 9-12
Bashaw School
Bashaw, AB01.2011
Grade 1-8
Edberg School
Edberg, AB01.2007
Skills
- Customer Service experience
- Computer experience
- Experience with finance/accounting courses
- High School Diploma
- Involved in 4-H for 9 years
- Involved in Alberta Charolais Youth Association for many years
- Held positions in both 4-H and ACYA, President, Vice President, Treasure
- Experience with Microsoft Office
- Experience with accounting programs
- Organization skills
- Time management
- Data inputting
Timeline
Secretary/Book Keeper
Lohr Ag Products Inc.
10.2016 - Current
Customer Service Representative
ATB Financial
10.2014 - 10.2015
Customer Service Representative
United Farmers Of Alberta
06.2013 - 08.2014
Receptionist
Camrose Regional Exhibition R.V Park
01.2010 - 2012
Receptionist
Bashaw Golf & Country Club
01.2009 - 2012
High School Diploma - Grade 9-12
Bashaw School
Grade 1-8
Edberg School
Rural Finance and Entrepreneurship
Olds College
Agricultural Management
Olds College
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