Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Brooklyn Fraser-Bechler

Maple Ridge,BC

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Ability to enhance operational efficiency and boost customer satisfaction through effective problem-solving and attention to detail. Skilled in cash handling and proficient in POS systems, ensuring smooth transactions and a positive client experience.


Overview

2
2
years of professional experience
1
1
Certification

Work History

Senior Shift Leader

Maple Ridge Liquor Store
11.2023 - 03.2025
    • Completed cash and credit card transactions accurately using POS software.
    • Trained new employees and delegated daily tasks and responsibilities.
    • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
    • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
    • Boosted customer satisfaction rates by addressing concerns promptly and professionally.
    • Streamlined shift handover procedures, enhancing continuity between teams while minimizing disruptions to daily operations.

Hairstylist Apprentice

Highland Salon & Medi Spa
05.2023 - 11.2023
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Answered telephone calls to provide information and schedule new appointments.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Studied advanced techniques to develop proficiency and better serve customers.
  • Offered exceptional service and support to walk-in and scheduled customers.

Education

Level 1 Hairstylist -

Vancouver Community College
Vancouver, BC
06-2023

High School Diploma -

Arthur Peake Centre
Maple Ridge, BC
06-2022

Skills

  • Team leadership
  • Problem-solving
  • Customer Service
  • Attention to Detail
  • Fast Learner
  • Time Management
  • Cash handling
  • Customer service management
  • Experienced in operating POS systems
  • Active listening

Languages

English

Certification

  • Serving It Right
  • Selling It Right
  • Eyelash Extension Specialist Classic & Volume

Timeline

Senior Shift Leader

Maple Ridge Liquor Store
11.2023 - 03.2025

Hairstylist Apprentice

Highland Salon & Medi Spa
05.2023 - 11.2023

Level 1 Hairstylist -

Vancouver Community College

High School Diploma -

Arthur Peake Centre

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Brooklyn Fraser-Bechler