Brooklyn Ellis
Aurora
Summary
Strong work ethic and exceptional customer service experience in the food services industry, acquired at Baskin Robbins. Successfully managed high-volume customer interactions, ensuring efficient resolutions to concerns while maintaining guest satisfaction. Proficient in cash handling and inventory management, consistently fostering positive relationships and team collaboration.
Overview
3
3
years of professional experience
Work History
Server
Baskin Robbins
08.2022 - 04.2025
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Served ice cream, beverages, and cakes promptly with focused attention to customer needs.
- Worked with POS system to place and manage orders.
- Trained in UberEats and SkipTheDishes.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Conducted daily opening and closing procedures, ensuring readiness for business.
- Performed inventory management and assisted in ice cream delivery.
- Trained in cake preparation and decoration.
Education
Bachelor of Arts - Honours Psychology
York University
Toronto, ON05-2027
High School Diploma -
Sir William Mulock Secondary School
Newmarket, ON06-2023
Skills
- Strong work ethic
- Exceptional customer service
- Able to maintain calm demeanor in stressful situations
- Experienced with working in a team environment
- Cash management
- Customer engagement
- Punctual
Accomplishments
- Summa Cum Laude Honour Roll Student.
- Ontario Scholar.
- Supervised team of many staff members.
- Maintained employment as a shift manager at Baskin Robbins for three years.
Timeline
Server
Baskin Robbins
08.2022 - 04.2025
Bachelor of Arts - Honours Psychology
York University
High School Diploma -
Sir William Mulock Secondary School
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