Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ryan Baker

Paradise,NL

Summary

Assistant Golf Professional with 5 years of experience in the golf industry and facilitating golf operations. A diverse and adept work experience that helped build abilities to provide excellent, individualized customer service with a prolific work ethic and an eye for detail. Successful in event planning and with a passion for marketing. Committed job seeker with a history of exceeding company expectations with consistent and organized behaviors. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges that include leadership, adaptability and exceptional interpersonal skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assistant Golf Professional

Bally Haly Country Club
St. John's
04.2021 - Current
  • Responsible for all facets of golf operations, including the supervision, scheduling and training of back shop, starters and marshall staff members
  • Assist with member and guest check-in; control and manage day-to-day tee times as well as customer inquiries over the phone or by email
  • Active management in tournament operations and weekly events including planning, pre-tournament event sheets, post tournament billing, promotion, course set-up, preparation, scoring, and prize distribution
  • Provided coaching and support during special events held at the facility
  • Instruct and build group and individual lesson plans tailored to players' needs
  • Organized and facilitated junior golf clinics and camps
  • Ensured that all equipment was properly stored and maintained in accordance with safety regulations
  • Assist in planning and budgeting for the golf operations while maintaining good oversight of inventory, special orders, displays, and sales
  • Trained new staff members on providing excellent customer service and engagement through active listening and appropriate question response
  • Provide conflict resolution support to the team as well as between players.

Pro Shop Attendant

Glendenning Golf
St. John's
04.2020 - 11.2021
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items
  • Described merchandise and explained use, operation, and care
  • Greeted customers to determine wants or needs
  • Maintained knowledge of sales and promotions, return policies, and security practices
  • Computed purchases and received and processed cash or credit payment.

Floorhand

Savanna Drilling
Alberta
07.2018 - 12.2018
  • Helping crew maintain rig and keep work area clean
  • Work with case cementing and directional drilling crews in performing specialized work related down hole operation
  • Assists the driller in rigging up and rigging down the third party equipment (wiring, cementing, casing, etc.)
  • Assisted with setting up and taking down drilling rig and various equipment
  • Obtained proper permits and completed job safety analysis (JSA) prior to beginning each new job
  • Oversaw machine operations to check for malfunctions, broken parts, and glitches to prevent work interruptions
  • Observed gauges, valves, charts, and thermometers to record necessary information.

Concrete Finisher

Concrete Services LTD
St. John's
07.2010 - 06.2018
  • Schedule jobs in the most efficient manner to ensure job quality and customer satisfaction
  • Lead employees at each site to ensure safety and protocol regulations are followed
  • Placing forms that hold concrete to ensure the required depth and pitch is achieved
  • Polishing surfaces using smoothing materials, abrasive tools, and surfacing machines while specializing in epoxy coatings
  • Waterproofing, damp-proofing, and restoring concrete surfaces
  • Finished surfaces by troweling, floating, and brushing following project requirements and specifications
  • Inspected and maintained tools and equipment for efficient day-to-day operations
  • Maintained safety of work areas by adhering to strict regulations.

Education

Business of Golf & Resort Management

McMaster University
06.2020

Diploma -

BAC Masonry College
06.2013

Skills

  • Written and Verbal Communication
  • Leadership Experience
  • Coaching
  • Team Player
  • Problem Solving
  • Time Management
  • Multitasking
  • Customer Service
  • Class A PGA Member
  • Exceptional Work Ethic
  • Facilities Oversight
  • Safety Oriented

Certification

Restricted Area Identification Card (RAIC/Transport Canada) - 2023

Class A Golf Professional, PGA of Canada 2020

Concrete Finisher, BAC Masonry College - 2013

Timeline

Assistant Golf Professional

Bally Haly Country Club
04.2021 - Current

Pro Shop Attendant

Glendenning Golf
04.2020 - 11.2021

Floorhand

Savanna Drilling
07.2018 - 12.2018

Concrete Finisher

Concrete Services LTD
07.2010 - 06.2018

Business of Golf & Resort Management

McMaster University

Diploma -

BAC Masonry College

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Ryan Baker