Brooklyn Campbell
St. Thomas
Summary
Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments.
Overview
6
6
years of professional experience
Work History
Product Marketing Manager
Sonova: Phonak
08.2023 - Current
- Increased product awareness by developing and executing targeted marketing campaigns.
- Enhanced brand positioning through comprehensive market research and competitor analysis.
- Launched new products successfully by collaborating with cross-functional teams on go-to-market strategies.
- Optimized pricing strategies based on detailed cost analyses, resulting in improved profitability.
- Developed compelling sales materials, including presentations, brochures, and whitepapers for prospective clients.
- Streamlined internal communication processes to facilitate better collaboration between marketing and sales teams.
- Collaborated with marketing department to define positioning and messaging and plan market launch, public relations and lead generation campaigns.
- Performed thorough market research and competitive analysis to understand and effectively communicate product value proposition.
- Supported sales efforts with timely collateral development, ensuring that they always had up-to-date information about product offerings.
Hearing Instrument Practitioner
Sonova: Connect Hearing
05.2021 - 08.2023
- Work with several hearing aid manufacturer software to fit hearing aids to specific patient needs and preferences.
- Perform test procedures including otoscopy, tympanometry, acoustic reflexes, pure tone testing, air conduction and bone conduction masking, and speech audiometry.
- Clearly document all patient information required for further treatment.
- Obtain information to provide a thorough case history.
- Answer patient questions regarding different treatment options, hearing aid styles/types, audiogram results, and accessories.
- Develop strong interpersonal skills with the ability to to form relationship with patients.
- Navigate computer software to order hearing aids, schedule appointments, access third party funding information, etc.
- Develop appropriate treatment plans for a variety of clientele with many different needs.
- Perform in house checks, cleaning, and repairs of hearing aids.
- Communicate effectively with manufacturers as well as third party funding organizations.
- Effectively demonstrate thorough understanding of infection control protocols.
- Help to maintain clinic at platinum status (440+ Units sold per year).
- Consistently meet monthly revenue, unit sales, evaluations, and referral targets.
Sales Associate
Platos Closet
07.2020 - 12.2020
- Opened all incoming packages to sort according to sizes, batch numbers and types.
- Labeled picked items with correct information such as price, expiration dates and addresses.
- Acted as first point of contact for visiting clients and customers. Analyzed inventory usage and assessed trends to provide maximum coverage for each time period.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Sales Associate
Talize
09.2018 - 09.2019
- Maintained organized, presentable merchandise to drive continuous sales.
- Processed product returns and assisted customers with other selections.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Assisted customers by finding proper clothing sizes and accessories that would complement outfits.
- Answered customer telephone calls to provide information about store policies and available merchandise.
- Displayed excellent customer service when greeting customers and accepting donations.
- Sorted and performed quality control measures of donated items.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Education
Diploma - Business
Conestoga College
Kitchener, ON08.2024
Diploma - Hearing Instrument Specialist
Conestoga College
Kitchener, ON04.2021
Timeline
Product Marketing Manager
Sonova: Phonak
08.2023 - Current
Hearing Instrument Practitioner
Sonova: Connect Hearing
05.2021 - 08.2023
Sales Associate
Platos Closet
07.2020 - 12.2020
Sales Associate
Talize
09.2018 - 09.2019
Diploma - Business
Conestoga College
Diploma - Hearing Instrument Specialist
Conestoga College
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