Brooklyn Birch
Courtice
Summary
Dynamic hospitality professional with extensive experience at The Keg Steakhouse + Bar, excelling in customer service and teamwork. Proven ability to handle difficult customers while maintaining a clean and organized workspace. Highly reliable and skilled in multitasking, contributing to a positive dining experience and enhancing customer loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
The Keg Steakhouse + Bar
04.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Hospitality Worker
The Keg Steakhouse + Bar
06.2021 - Current
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Trained new staff members on proper customer service and hospitality policies.
Customer Service Representative
Concentrix
09.2024 - 04.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Cooperative Education Student
Durham Catholic District School Board
09.2021 - 12.2021
- Assisted struggling students through targeted one-on-one support, increasing overall class performance on standardized tests.
- Evaluated student work using rubrics and other assessment tools, providing timely feedback that guided further improvement and mastery of skills.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
Education
No Degree - Emergency And Call Centre Communications Program
Durham College
Oshawa, None06-2025
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Handling difficult customers
- Hospitality service expertise
- Recipe and menu memorization
Languages
English
Native or Bilingual
French
Professional Working
Certification
Smart Serve
CPR (Level C)
Timeline
Customer Service Representative
Concentrix
09.2024 - 04.2025
Bartender
The Keg Steakhouse + Bar
04.2024 - Current
Cooperative Education Student
Durham Catholic District School Board
09.2021 - 12.2021
Hospitality Worker
The Keg Steakhouse + Bar
06.2021 - Current
No Degree - Emergency And Call Centre Communications Program
Durham College
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