Brooklyn Bergen
Airdrie,Canada
Summary
Organized and dependable. Successful at managing multiple tasks with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am also very outgoing, and friendly, and always willing to go above and beyond.
Overview
5
5
years of professional experience
Work History
Store Manager
Supplement King
02.2024 - Current
- Appointed to restructure and stabilize an underperforming location, managing a team of 5-6 staff to halt operational decline and stabilize a high volume storefront.
- Audited daily ticket history to track sales data including margins, promotional item compliance, and inventory discrepancies.
- Maintained high volume storefront while personally driving sales targets to achieve, and surpass a 75$ average ticket goal
- Utilized a consultative sales approach to help customers identify and reach individual goals successfully driving repeat business and long term brand loyalty.
- Managed stores presence through social media content creation, email communication, planning community events, and storefront merchandising
- Conducted regular staff evaluations to support professional development and performance improvement.
Team Lead
Sally Beauty Supply
01.2023 - 10.2023
- Coached and motivated store associates to consistently exceed individual sales targets successfully increasing (units per transaction.)
- Coordinated daily operations to enhance customer service and streamline inventory management processes.
- Implemented visual merchandising strategies to improve product displays and increase customer engagement.
- Monitored team performance, providing feedback and coaching to ensure high standards of service delivery.
- Assisted in educating clients on proper hair care techniques and product usage for maintenance.
Receptionist
Solfeo Music Academy
09.2021 - 03.2022
- Managed front desk operations, ensuring a welcoming environment for students and parents.
- Scheduled appointments and coordinated lessons for over 200 students weekly.
- Processed payments and handled inquiries, maintaining accurate financial records.
- Collaborated with instructors to facilitate communication regarding student progress and needs.
- Answered phone promptly and directed incoming calls to correct offices.
Education
W.H Croxford Highschool
Airdrie, AB06.2022
Skills
Flexible and Adaptable
Critical Thinking
Multitasking Abilities
Relationship building
Sales team training
Customer service
Timeline
Store Manager
Supplement King
02.2024 - Current
Team Lead
Sally Beauty Supply
01.2023 - 10.2023
Receptionist
Solfeo Music Academy
09.2021 - 03.2022
W.H Croxford Highschool