Brooklyn Barrett
Fullerton
Summary
Customer service professional with a track record of maintaining high standards and ensuring customer satisfaction in fast-paced environments. Proven ability to adapt to changing needs and work collaboratively with team members. Reliable, flexible, and skilled in providing excellent service and problem-solving with a friendly demeanor.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Ice Cream Scooper/Cashier
Salt & Straw
10.2023 - Current
- Delivered an interactive 'taste adventure' experience, offering unlimited samples while describing flavors and ingredients in detail
- Provided exceptional customer service while efficiently scooping and serving ice cream
- Expertly crafted any amount from 45-90 waffle cones, all within a 45-minute timespan, maintaining quality and consistency
- Restocked ice cream tubs, pint freezers, and other shop supplies to ensure smooth operations
- Processed customer transactions on a POS system with a friendly and engaging approach
- Maintained cleanliness by sweeping, mopping, and sanitizing shop surfaces during closing shifts
- Cleaned and maintained dipping cabinets, waffle irons, and other equipment to uphold health and safety standards
Cashier/Food Server
Barrett's Lemonade
06.2015 - Current
- Handcrafted fresh lemonade by juicing and cutting lemons, sugaring cups, and expertly shaking each drink to ensure quality and consistency
- Took and processed customer orders efficiently while handling cash transactions and providing friendly service
- Memorized the entire menu to deliver quick and accurate recommendations to customers
- Prepared and served food while maintaining cleanliness and food safety standards
- Set up and tore down booths at various event locations, ensuring a smooth and organized operation
- Traveled to different venues, adapting quickly to new environments and high-volume crowds
Balloon Production
The Walt Disney Company
05.2023 - 10.2023
- Cut and prepared spools of ribbon for balloon strings, ensuring consistency and durability
- Assembled and secured balloon strings to light sticks for illuminated balloon products
- Efficiently inflated both Mickey Mouse-shaped and circular balloons in under a minute, maintaining Disney's quality standards
- Managed high-volume production, creating 50-100 balloons per shift to meet park demand
- Delivered 30-60 balloons per batch to vendor carts, ensuring a steady supply for outdoor sales locations
- Worked in a fast-paced, physically demanding environment while maintaining precision and attention to detail
Guest Show Operations
The Walt Disney Company
12.2022 - 10.2023
- Provided crowd control and directional assistance to ensure a smooth guest experience during parades and outdoor shows
- Managed guest flow, ensuring safe and efficient movement through high-traffic areas
- Assisted guests with questions, concerns, and seating locations, delivering excellent customer service
- Followed detailed instructions from leadership to handle large crowds effectively and maintain a safe environment
- Communicated safety guidelines and proper parade etiquette to guests, enhancing their viewing experience
- Set up and dismantled ropes, poles, and other crowd management equipment in busy public areas
Outdoor Vendor
The Walt Disney Company
12.2022 - 10.2023
- Managed and accounted for large sums of cash, ensuring accuracy in high-volume transactions
- Transported and operated POS systems weighing over 25 lbs
- To various selling locations across the park
- Navigated electric carts through dense crowds safely and efficiently to transport products and supplies
- Set up and maintained visually appealing cart displays by unpacking and organizing merchandise
- Handled and stored dry ice and pre-packaged food items safely while operating ice cream carts
- Took guest orders and processed transactions quickly in a fast-paced, high-energy environment
- Managed and distributed 30-90 balloons at a time while tying them to weights and assisting in guest photo opportunities
- Pushed weighted carts to designated selling areas, demonstrating physical endurance and efficiency
- Used two-way radios to communicate effectively with teams regarding guest inquiries and operational needs
- Worked independently at different locations each shift, demonstrating adaptability and self-sufficiency
- Trained in popcorn production, working with hot oil and handling popcorn pots to package and distribute fresh popcorn
Sales Associate/Cashier
Victoria's Secret
09.2021 - 12.2022
- Provided exceptional customer service by engaging proactively, reading customer cues, and responding effectively to their needs
- Assisted customers in finding the perfect fit by asking strategic questions and offering personalized product recommendations
- Converted returns and promotions into additional sales opportunities, maximizing revenue
- Delivered a seamless and efficient checkout experience, reinforcing customer buying decisions and enhancing satisfaction
- Drove sales through upselling techniques at checkout and successfully enrolling customers in the store's credit card program
- Maintained a visually appealing sales floor by replenishing merchandise to brand standards and ensuring product availability
- Managed cash wrap responsibilities, including processing transactions, handling returns, and organizing 'go-backs' to keep the store running smoothly
Nanny
Private Household
11.2020 - 11.2021
- Provided full-time care for children, ensuring a safe, nurturing, and engaging environment
- Planned and executed age-appropriate activities to promote learning, creativity, and social development
- Prepared nutritious meals for lunch and dinner, accommodating dietary needs and preferences
- Supervised daily routines, including bathing, bedtime, and outdoor activities
- Assisted with light housekeeping duties: tidying play areas, laundry, and meal cleanup
- Organized and led outdoor excursions to parks and other recreational activities to encourage physical activity and exploration
- Demonstrated patience, adaptability, and strong communication skills while managing children's needs and behavior
Cashier/Expediter
Seasalt Beachside Burger
07.2020 - 03.2021
- Provided fast, friendly customer service by taking and processing orders accurately
- Assisted customers with menu inquiries, offering recommendations and ensuring a positive dining experience
- Efficiently assembled and packaged food orders for dine-in and takeout, maintaining speed and accuracy
- Delivered orders to customers promptly, ensuring satisfaction and addressing any concerns
- Memorized the menu, including modifications and special requests, to improve efficiency and customer experience
- Worked in a fast-paced environment, collaborating with kitchen staff to streamline service and uphold quality standards
Education
Bachelor's degree - Sociology
California State University-Dominguez Hills
Carson, CA03.2025
Associate's degree - Liberal Arts
Orange Coast College
Costa Mesa, CA12.2023
Skills
- Customer Service
- Guest Inquiries
- Hospitality and Accommodation
- Relationship Building
- Customer-Focused Food Service
- Point of Sale (POS) Operation
- Cash Management
- Order Accuracy
- Food Safety Compliance
- Routine Adherence
- Cleaning and Organization
- Early Childhood Support
Accomplishments
Super Scooper
June 2024
The “employee of the month” title given to ice cream scoopers at Salt & Straw, Downtown Disney.
Associate of the Month
August 2022
The “employee of the month” title given to sales associates at Victoria’s Secret, Costa Mesa.
Certification
- Social & Behavioral Research (09/01/27)
- California Food Handlers Card (10/01/26)
Timeline
Ice Cream Scooper/Cashier
Salt & Straw
10.2023 - Current
Balloon Production
The Walt Disney Company
05.2023 - 10.2023
Guest Show Operations
The Walt Disney Company
12.2022 - 10.2023
Outdoor Vendor
The Walt Disney Company
12.2022 - 10.2023
Sales Associate/Cashier
Victoria's Secret
09.2021 - 12.2022
Nanny
Private Household
11.2020 - 11.2021
Cashier/Expediter
Seasalt Beachside Burger
07.2020 - 03.2021
Cashier/Food Server
Barrett's Lemonade
06.2015 - Current
Associate's degree - Liberal Arts
Orange Coast College
Bachelor's degree - Sociology
California State University-Dominguez Hills
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