Brooklan Simpson
Athens,ON
Summary
Reliable and customer-focused barista with 2 years of experience, including training new partners and ensuring smooth day-to-day operations. Strong communicator committed to maintaining a positive store environment and displaying the store's missions and values daily. Looking to take on additional responsibilities and grow within the company.
Overview
5
5
years of professional experience
Work History
Barista Trainer
Starbucks
06.2024 - Current
- Trained new partners with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to new baristas on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Communicated core values to newly hired baristas.
Barista
Starbucks
11.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with other partners.
Crew Member
Dairy Queen Grill & Chill
04.2020 - 11.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Honours Bachelor of Arts - Forensic Psychology
Carleton University
Ottawa, ON06-2027
High School Diploma -
Athens District High School
Athens, ON06-2023
Skills
- Leadership
- Responsible
- Works well in a team environment
- Critical thinking
- Customer service
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Barista Trainer
Starbucks
06.2024 - Current
Barista
Starbucks
11.2022 - Current
Crew Member
Dairy Queen Grill & Chill
04.2020 - 11.2022
Honours Bachelor of Arts - Forensic Psychology
Carleton University
High School Diploma -
Athens District High School
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