Brookelynn Klein
Irvine,CA
Summary
Enthusiastic sales representative with demonstrated success in identifying prospects and converting leads into customers. Superior communication skills, masterful in closing strategies, and understanding of client needs. Results-oriented and adept at customer retention and satisfaction. Striving always for personal wins, and equally as passionate for team success. Recognized for resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Multi-Line Insurance Agent
Aflac
01.2025 - Current
- Conducted comprehensive policy reviews to ensure clients were adequately protected against potential risks.
- Expanded client base by actively prospecting and networking to generate leads.
- Maximized sales opportunities by cross-selling and upselling various insurance products and services.
- Utilized CRM systems effectively to track interactions with clients, monitor application statuses, and manage pipeline activity.
- Generated leads through cold-calling, networking and other outreach methods.
- Managed approximately 100+ leads a day through email, calling, and in-person canvassing.
Sales Representative
Tustin Hyundai
02.2024 - 01.2025
- Delivered personalized vehicle presentations to highlight features, financing options, and added value
- Maintained expert knowledge of inventory, market trends, and manufacturer incentives
- Conducted test drives and walk-arounds, tailoring experiences to individual customer needs
- Negotiated deals skillfully, balancing the interests of both the dealership and the buyer for mutually beneficial agreements
- Effectively handled objections related to price, trade-in, and financing through consultative sales techniques
- Contacted leads through phone, email, and in-person visits to convert inquiries into sales
- Processed purchasing paperwork accurately while coordinating with finance and service departments
- Met and exceeded monthly sales quotas in a fast-paced, competitive environment
- Organized regular follow-ups with past clients, ensuring their continued satisfaction while generating referrals
Sales Advisor
FPH Capital Partners
08.2022 - 02.2024
- Managed high-value accounts, resulting in increased repeat business and higher revenue growth.
- Exceeded sales standards month-to-month and held position within the top 10 throughout company rankings.
- Presented credit report findings with client, breakdowns of rate comparisons for loan inquiries, and advised clientele of available options.
- Closing percentage of leads consistently above 85% margin.
- Promptly followed up on submission of settlement documents once attorneys advised settlement.
- Developed personalized strategies for the improvement of financial circumstances, reducing debt and increasing income.
- Listened to customers and negotiated solutions that met creditor and debtor needs alike.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Calculated loan applicant debt ratios, income and terms and payments to determine financial stability of applicants to repay loan.
- Informed clients thoroughly of their current financial predicament, options, and long-term path.
- Initiated negotiations for debt recovery through email, telephone, and mail contact.
Resolution Officer
Tax Relief Advocates
01.2022 - 09.2022
- Advised clients on compliance and audits, as well as potential remedies and required actions.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Created and maintained compliant work environment.
- Managed over 125+ calls per day
- Maintained composure in stressful situations, interviews, and records searches.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey benefits of service.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Used customer insights to develop innovative sales strategies to increase sales.
Sales Representative
Fenix Consulting Group
04.2021 - 11.2021
- Developed and delivered engaging sales presentations to convey product benefits.
- Our company objective was to provide highest sale ratios as a third-party affiliate marketing firm.
- Established enticing product displays at each affiliate location.
- Achieved weekly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Increased sales by offering add-ons and promoting additional services.
- Presented professional image consistent with company's brand values.
- Performed effectively in self-directed work environment, managing day-to-day operations and strategies.
- Met and exceeded daily and weekly sales targets to contribute to overall business success.
Server
Del Frisco's Grille
12.2019 - 07.2021
- Cultivated warm relationships with regular customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Lucilles Smokehouse BBQ
06.2019 - 04.2021
- Provided prompt and enthusiastic service at all stages of dining experience
- Upsold high-profit items such as appetizers and mixed drinks to enhance overall sales
- Cultivated positive and memorable relationships with regular customers
- Consistently embodied restaurants brand philosophy/theme by using specific terminology, attitude, and energy in all customer engagement
- Maintained thorough menu knowledge to sufficiently describe items and answer questions regarding ingredients and cooking methods
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
- Routinely pre-bussed tables to promote smooth transitional operations
- Carried out complete opening, closing and shift change duties
- Checked guests' identification before serving alcoholic beverages
- Replenished ice, paper products and dishware to keep stations well-stocked during busy periods., Certifications
Education
High School Diploma -
Arnold O. Beckman High School
06.2016
Skills
- Prospecting & Lead Generation
- Consultative Selling
- Objection Handling
- Client Needs Assessment
- CRM Tools (eg Salesforce, Microsoft Dynamics 365)
- Closing Strategies
- Cross-Selling & Upselling
- Rapport & Relationship Building
- Pipeline Management
- Target Achievement & Quota Surpassing
- Follow-Up & Retention Tactics
- Solution-Oriented Communication
- Strong Negotiation
Certification
- Life, Accident, Health, & Sickness CA License - 03/2025 - 03/2027
- Occupational License
Timeline
Multi-Line Insurance Agent
Aflac
01.2025 - Current
Sales Representative
Tustin Hyundai
02.2024 - 01.2025
Sales Advisor
FPH Capital Partners
08.2022 - 02.2024
Resolution Officer
Tax Relief Advocates
01.2022 - 09.2022
Sales Representative
Fenix Consulting Group
04.2021 - 11.2021
Server
Del Frisco's Grille
12.2019 - 07.2021
Server
Lucilles Smokehouse BBQ
06.2019 - 04.2021
High School Diploma -
Arnold O. Beckman High School
Similar Profiles
ANITRA FORRESTANITRA FORREST
Benefits Advisor at AFLACBenefits Advisor at AFLAC
Destine WeatherspoonDestine Weatherspoon
Sales Representative at AflacSales Representative at Aflac
Rebekah FaridiRebekah Faridi
Governance, Risk and Compliance Analyst at AflacGovernance, Risk and Compliance Analyst at Aflac
Agostino MilazzoAgostino Milazzo
Owner at ClientsIOOwner at ClientsIO
Adilya BoucherAdilya Boucher
Sales Manager at Hyatt House IrvineSales Manager at Hyatt House Irvine