Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brookelyn Watts

Summary

Dynamic customer service professional , enhancing customer satisfaction through effective problem-solving and strong interpersonal skills. Adept at managing staff assignments and fostering teamwork, I consistently improve service quality while maintaining operational efficiency. Motivated to learn and excel in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Costumer Service Supervisor/Night Manager

Leduc Co-op Grocery
11.2022 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Collaborate with employees through day-to-day work and help deal with complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Fostered positive work environment, leading by example and encouraging open communication among night staff.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Open and close tills, count cash tills and cash in and out lottery
  • Make schedule for front end staff, ensuring enough personnel are schedule for the upcoming weeks
  • Lock up store at the end of ensuring all closing procedures have been completed by all departments before departing.

Receptionist

Tischer Automotive Services
08.2022 - 03.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to myself or other personnel
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Cashier

Evolution Sports Excellence
07.2019 - 01.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items in a timely manner
  • Collaborated with co workers to ensure daily task we being completed correct and within a timely fashion.

Education

Bachelor of Arts - Criminology And Psychology

Macewan University
Edmonton, None
05-2028

High School Diploma -

Leduc Composite High School
Leduc, AB
06-2022

Skills

  • Problem-solving
  • Effective Time Management
  • Customer service
  • Staff assignments and supervision
  • Multitasking and organization
  • Cooperative Team Player
  • Strong Interpersonal Skills
  • Outgoing
  • Motivated to learn new things

Certification

Pro Serve -May 2023

CPR/AED & First Aid Level C -expires 2028

Timeline

Costumer Service Supervisor/Night Manager

Leduc Co-op Grocery
11.2022 - Current

Receptionist

Tischer Automotive Services
08.2022 - 03.2024

Cashier

Evolution Sports Excellence
07.2019 - 01.2022

Bachelor of Arts - Criminology And Psychology

Macewan University

High School Diploma -

Leduc Composite High School

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Brookelyn Watts