Brookelyn Watts
Summary
Dynamic customer service professional , enhancing customer satisfaction through effective problem-solving and strong interpersonal skills. Adept at managing staff assignments and fostering teamwork, I consistently improve service quality while maintaining operational efficiency. Motivated to learn and excel in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Costumer Service Supervisor/Night Manager
Leduc Co-op Grocery
11.2022 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Collaborate with employees through day-to-day work and help deal with complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Fostered positive work environment, leading by example and encouraging open communication among night staff.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Open and close tills, count cash tills and cash in and out lottery
- Make schedule for front end staff, ensuring enough personnel are schedule for the upcoming weeks
- Lock up store at the end of ensuring all closing procedures have been completed by all departments before departing.
Receptionist
Tischer Automotive Services
08.2022 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to myself or other personnel
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Cashier
Evolution Sports Excellence
07.2019 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items in a timely manner
- Collaborated with co workers to ensure daily task we being completed correct and within a timely fashion.
Education
Bachelor of Arts - Criminology And Psychology
Macewan University
Edmonton, None05-2028
High School Diploma -
Leduc Composite High School
Leduc, AB06-2022
Skills
- Problem-solving
- Effective Time Management
- Customer service
- Staff assignments and supervision
- Multitasking and organization
- Cooperative Team Player
- Strong Interpersonal Skills
- Outgoing
- Motivated to learn new things
Certification
Pro Serve -May 2023
CPR/AED & First Aid Level C -expires 2028
Timeline
Costumer Service Supervisor/Night Manager
Leduc Co-op Grocery
11.2022 - Current
Receptionist
Tischer Automotive Services
08.2022 - 03.2024
Cashier
Evolution Sports Excellence
07.2019 - 01.2022
Bachelor of Arts - Criminology And Psychology
Macewan University
High School Diploma -
Leduc Composite High School
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