BROOKELYN SANDERSON

• Provide positive first impression to welcome existing, new, and potential customers and assist customers with all requests to enhance their shopping experience.
• Prepare merchandise for sales floor (price, tag, display, etc), rotate stock and restock shelves to maintain product availability and store appearance.
• Maintain calm demeanor in busy, high-stress situations.
• Accurately processed POS transactions.

• Team member in a positive environment. Weekly practice for performance at BC Lions football games. Interacting, engaging and connecting with fans at games and all Promotional Events sponsored by BC Lions and other companies.

Product Support Representative for alcoholic beverages at retail liquor stores and sponsored company events. Serving It Right Certificate for tastings.

• Responsible for running store in absence of Management.
• Confidently trained and mentored new cashiers on register use, merchandising (new stock, restock, rotating stock, organization & display) and customer service with a positive and encouraging manner.
• Assisted customers by answering questions, fulfilling requests and resolving customer disputes.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Received and processed customer payments, cash and credit purchases or refunds.
• Responsible for store and all closing tasks including cash reconciliation, create cash floats and log data for bank deposit.
• Responsible for team members to clean store and set up for following day.
• Close and secure premises prior to leaving.