Brooke Wortley
Kingston
Summary
Resourceful and customer-focused professional with 6+ years of experience in retail and food service, including a long-term role at Starbucks! As well as a strong entrepreneurial background as a successful Etsy shop owner and Patreon manager. Skilled in building client relationships, managing small business operations, and creating engaging digital content. Ability to thrive in fast-paced environments, support creative communities, and deliver outstanding customer experiences. Skilled at balancing creative thinking with practical execution with a strong foundation in organization, communication, and adaptability.
Overview
9
9
years of professional experience
Work History
Barista
Starbucks
12.2018 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Etsy Seller
Myself
01.2023 - Current
- Designed, created, and marketed original digital products, including cross stitch and crochet patterns, 854 sales and maintaining a 5-star average rating.
- Managed the full e-commerce process including product design, pricing strategy, SEO optimization, listing creation, and customer service.
- Responded promptly to customer inquiries and feedback, maintaining a high customer satisfaction rate and repeat business.
- Analyzed sales data and trends to adjust product offerings and marketing strategies, contributing to consistent revenue growth.
Patreon Manager
Flatsound
10.2023 - 07.2024
- Managed all aspects of the Patreon page, including tier structuring, benefit fulfillment, and creator updates.
- Created and scheduled exclusive content
- Responded promptly to supporter inquiries and concerns, maintaining a high level of community satisfaction.
- Coordinated cross-promotion with social media and email campaigns to attract new patrons and re-engage lapsed supporters.
Sales Associate
Michaels
08.2016 - 10.2018
- Stocked shelves and supplies and organized displays.
- Trained and served as a peer coach for new sales associates.
- Processed payments by check, cash, debit and credit and maintained accurate drawers.
- Processed customer returns.
- Kept checkout areas clean and neat to maintain a professional appeal.
- Unloaded items and goods from the truck into the main storage area where they were to be transferred shelves.
- Operated pallet jacks
Education
High School Diploma - undefined
Orangeville District Secondary School
Orangeville, ON2017
2 College Credits Through Duel Credit System - Design Fundamentals
Conestoga College
Kitchener, ON2016
Skills
- Excellent people skills
- High energy
- Self Motivated
- Analytical Thinker
- Goal Oriented
- Cash handling
- Exceptional customer service
- Merchandising and display
- Multi-tasking strength
Timeline
Patreon Manager
Flatsound
10.2023 - 07.2024
Etsy Seller
Myself
01.2023 - Current
Barista
Starbucks
12.2018 - Current
Sales Associate
Michaels
08.2016 - 10.2018
High School Diploma - undefined
Orangeville District Secondary School
2 College Credits Through Duel Credit System - Design Fundamentals
Conestoga College
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