Brooke Waid
Modesto
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
4
4
years of professional experience
Work History
Leave of Absence Coordinator
Orthomed Center
09.2022 - Current
- Provided exceptional support to employees during their leaves of absence, addressing concerns and answering questions in a timely manner.
- Managed the administration of short-term and long-term disability benefits, coordinating with insurance providers to ensure timely processing of claims.
- Coordinated seamless transitions for employees returning to work after extended leaves of absence, ensuring appropriate accommodations were made when necessary.
Orthopedic Medical Assistant
Orthomed Center
09.2022 - Current
- Demonstrated strong attention to detail when completing insurance forms and obtaining necessary authorizations for treatments or surgeries.
- Assisted patients in navigating insurance complexities, advocating for their needs and helping them obtain coverage for essential orthopedic treatments or procedures.
- Reduced wait times for patients by organizing supplies, maintaining a clean environment, and ensuring equipment was readily available for use during each appointment.
- Collaborated with interdisciplinary healthcare teams to ensure comprehensive care plans were developed and implemented for each patient.
- Maintained strict adherence to infection control protocols while performing wound care tasks or preparing instruments for sterilization, safeguarding the health of both patients and staff members.
- Developed positive relationships with patients through empathetic listening skills combined with a genuine interest in their well-being during their time at the clinic.
- Exhibited strong organizational skills when managing inventory levels for medical supplies, ensuring that all necessary items were stocked and available when needed.
- Provided exceptional support to surgeons during orthopedic procedures, ensuring optimal results while minimizing risks to patients.
- Enhanced patient satisfaction through timely and compassionate care, assisting in various orthopedic procedures.
- Improved patient outcomes by providing thorough orthopedic assessments and accurately documenting medical histories.
- Streamlined clinic operations by efficiently scheduling appointments and managing patient flow, optimizing the overall experience for both patients and staff.
- Facilitated clear communication between physicians and patients, explaining complex medical terminology in easily understandable terms.
- Educated patients on postoperative care instructions, resulting in fewer complications and faster recoveries following surgical procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant
Riverbank Primary Care Clinic
12.2020 - 01.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient spirometry.
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Education
Certification - Medical Assisting/Patient Services Technician Voca
Stellar Career College
Modesto, CA12.2020
Diploma -
James C Enoch’s High School
Modesto, CA05.2014
Skills
- HRIS systems
- Microsoft office
- Discretion and confidentiality
- Employee relations
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Procedure assistance
- Compassionate
- CPR
- Immunization administration
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Professionalism and ethics
- Insurance verification
- Sterilization techniques
- Sterile technique
- Medical office administration
- Adaptable
- OB/GYN procedures
- Simple dressings
- Payment collection
- Diagnostic procedures
- Orthopedic bracing
- Orthopedic casting
- Anatomy and physiology
- Suture removal
- Administrative tasks
- Document management
- Schedule and calendar management
Timeline
Leave of Absence Coordinator
Orthomed Center
09.2022 - Current
Orthopedic Medical Assistant
Orthomed Center
09.2022 - Current
Medical Assistant
Riverbank Primary Care Clinic
12.2020 - 01.2022
Certification - Medical Assisting/Patient Services Technician Voca
Stellar Career College
Diploma -
James C Enoch’s High School
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