Summary
Overview
Work History
Skills
Timeline
Generic

Brooke Vasile

Rancho Santa Margarita

Summary

Energetic and customer-focused professional with years of experience in fast-paced serving and bartending roles. Proven ability to build strong relationships with customers, upsell products, and provide exceptional service that leads to loyal business. Skilled in communication, active listening, and problem-solving to guarantee customer satisfaction in a high-volume environment. Adept at multitasking, managing time efficiently, and handling inquiries and complaints with professionalism. Motivated to leverage extensive experience in customer engagement and product knowledge to drive sales success in a dynamic sales role.

Overview

7
7
years of professional experience

Work History

Social Media Engagement

Arctic Fox Hair Color
Cerritos
02.2021 - 01.2023
  • Engage with the brand’s audience across social media platforms by responding to comments, messages, and mentions in a timely, positive, and professional manner, fostering a sense of community and connection.
  • Actively engage with followers by liking, commenting on, and sharing relevant user-generated content (UGC) to encourage further interaction and build brand loyalty.
  • Maintain a consistent brand voice across all interactions, ensuring that communications are aligned with the company’s values and messaging.
  • Address customer inquiries, concerns, and feedback on social media platforms, providing solutions, and ensuring positive experiences that reflect the brand’s commitment to customer satisfaction.
  • Stay updated with the latest social media trends, hashtags, and popular conversations within the industry to keep the brand relevant and engaging with its audience.
  • Collaborate with the content team to suggest new content ideas based on audience engagement trends and insights to increase reach and engagement.
  • Foster relationships with influencers, brand ambassadors, and partners, engaging with their content and coordinating collaborations to amplify brand messaging and increase engagement.
  • Consistently helped customers achieve their ideal hair color by offering personalized consultations and mixing custom shades.

Manager

McDonald's
Rancho Santa Margarita
03.2020 - 02.2021
  • Led and motivated the team of crew members, driving high performance and productivity to meet operational and customer service goals.
  • Delivered exceptional customer service, resolving concerns, and fostering customer loyalty by building strong relationships.
  • Efficiently delegated tasks among crew members, ensuring that all areas (kitchen, customer service, inventory) were attended to promptly, maximizing productivity.
  • Provided leadership during times of organizational change or crisis situations.
  • Managed shift operations and ensured efficient staff coverage, meeting customer demand while maintaining quality and service standards.
  • Monitored team performance, and provided training and feedback to improve individual and team sales skills.

Bartender/Server

BJ’s Restaurant and Brewhouse
Rancho Santa Margarita
11.2018 - 03.2020
  • Worked efficiently in a fast-paced environment, managing multiple guest's needs, handling orders, and maintaining service standards during peak hours.
  • Built and maintained strong relationships with guests, providing exceptional service that encouraged repeat business and positive reviews.
  • Utilized strong communication skills to recommend menu items, upsell premium beverages, and promote specials, consistently increasing sales and meeting revenue targets.
  • Quickly de-escalated difficult situations, such as handling unruly guests or resolving product issues, by staying calm, listening attentively, and offering effective solutions to maintain a positive atmosphere.
  • Maintained in-depth product knowledge to recommend customized options based on guest preferences, dietary restrictions, and trends, ensuring each guest received a personalized experience.
  • Collaborated with fellow team members to create a seamless dining or bar or dining experience, ensuring that all customer needs were met promptly.
  • Handled financial transactions accurately, processing payments and ensuring that all sales were recorded correctly.

Manager

McDonalds
Rancho Santa Margarita
09.2017 - 07.2019
  • Led and motivated the team of crew members, driving high performance and productivity to meet operational and customer service goals.
  • Delivered exceptional customer service, resolving concerns, and fostering customer loyalty by building strong relationships.
  • Efficiently delegated tasks among crew members, ensuring that all areas (kitchen, customer service, inventory) were attended to promptly, maximizing productivity.
  • Provided leadership during times of organizational change or crisis situations.
  • Managed shift operations and ensured efficient staff coverage, meeting customer demand while maintaining quality and service standards.
  • Monitored team performance, and provided training and feedback to improve individual and team sales skills.

Team Member

Celinda’s Mexican Food
Rancho Santa Margarita
04.2016 - 07.2016
  • Greet customers warmly as they enter, ensure a friendly and welcoming atmosphere, and assist with any questions about the menu or restaurant policies.
  • Accurately take customer orders, input them into the point-of-sale (POS) system, and ensure orders are sent to the kitchen correctly.
  • Manage cash, credit card transactions, and other forms of payment, ensuring accuracy and providing correct change to customers.
  • Suggest and upsell additional menu items such as sides, drinks, or desserts to customers, promoting special offers and daily menu items to increase sales.
  • Keep the cashier station clean, organized, and stocked with necessary supplies, including napkins, straws, and condiments. Assist with general restaurant cleanliness as needed.
  • Handle customer inquiries or concerns in a positive, professional manner, working to resolve issues quickly and efficiently to ensure a positive dining experience.
  • At the beginning and end of each shift, balance cash register drawers and report any discrepancies to management.
  • Work closely with servers, cooks, and other team members to ensure smooth operation and a seamless customer experience.

Cast Member

Cinépolis USA
Rancho Santa Margarita
11.2015 - 02.2016
  • Delivered outstanding customer service by building rapport with guests, addressing their needs, and offering personalized recommendations for a memorable movie experience.
  • Worked effectively in team environments to make the workplace more productive.
  • Ensured all areas of the theater were clean and presentable according to company standards.
  • Used in-depth knowledge of movie showtimes, ticketing options, and food and beverage offerings, to effectively upsell and meet sales targets. Promoted loyalty programs and special offers to increase customer engagement.
  • Checked tickets at entrance to verify accuracy of admission numbers.
  • Managed cash register transactions accurately and efficiently.

Skills

  • Problem Solving
  • Multitasking
  • Time Management
  • Relationship Building
  • Self Motivated
  • Upselling
  • Adaptability
  • Active listener
  • Excellent communication

Timeline

Social Media Engagement

Arctic Fox Hair Color
02.2021 - 01.2023

Manager

McDonald's
03.2020 - 02.2021

Bartender/Server

BJ’s Restaurant and Brewhouse
11.2018 - 03.2020

Manager

McDonalds
09.2017 - 07.2019

Team Member

Celinda’s Mexican Food
04.2016 - 07.2016

Cast Member

Cinépolis USA
11.2015 - 02.2016

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Brooke Vasile