BROOKE VALENTINE
Barrie,ON
Summary
To seek and maintain part-time opportunity that offers professional challenges utilizing interpersonal skills, where my organization, customer service, communication, and coordination skills can be exemplified in a fast-paced environment with opportunity for growth.
Motivated, personable with a successful track record as a customer service representative, scheduler and support worker, with a high degree of responsibility. Committed to ensuring client satisfaction by providing exceptional service and unmatched support. Excel at working in a demanding environment with stringent standards. Flexible and versatile - able to maintain a sense of humor under pressure.
Overview
8
8
years of professional experience
Work History
Home Support Worker
St. Elizabeth Health Care
05.2023 - 06.2024
- Developed trusting relationships with clients, establishing rapport and open communication.
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
- Maintained accurate documentation of care provided, changes in condition, and communication with healthcare providers for continuity of care purposes.
- Advocated for client needs and preferences in care planning discussions, ensuring their voices were heard and respected.
Client Service Representative
THE BANK OF MONTREAL
05.2018 - 03.2023
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- Delivered outstanding customer service by maintaining aprofessional demeanour during high-pressure situations.
- Managed approximately 75+, incoming calls, providing prompt and accurate information to clients about products and services.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
Maternity Leave
01.2017 - 05.2018
Client Schedule Coordinator
BAYSHORE HOME HEALTH
05.2016 - 01.2017
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
- Anticipated future scheduling needs based on company growth projections, ensuring adequate staffing levels were maintained at all times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
(May 2022 - May 2023)
Education
College Diploma - Fitness And Health Promotion / RPN
07.2024
- Graduation In Progress For Dean's List
College Diploma - Pre-health Sciences
06.2020
- Graduation Dean's List
High School Diploma -
06.2011
- Honour Roll
Skills
- Reliability and punctuality
- Critical Thinking
- Respect for privacy
- Emotional Resilience
- Patient Care
- Professional boundaries
- Schedule Management
- Customer Service
- Problem-solving abilities
- Active Listening
- Appointment Scheduling
- Problem-solving skills
- Teamwork and Collaboration
- Outgoing Personality
- Cash Handling
- Strong Work Ethic
- Data Entry
- Office Administration
- Calendar Coordination
- Interpersonal Relationships
- Medical Billing
- Phone and Email Etiquette
- Multitasking and Organization
References
Available Upon Request
Timeline
Home Support Worker - St. Elizabeth Health Care
05.2023 - 06.2024
Client Service Representative - THE BANK OF MONTREAL
05.2018 - 03.2023
Maternity Leave -
01.2017 - 05.2018
Client Schedule Coordinator - BAYSHORE HOME HEALTH
05.2016 - 01.2017
Georgian College - College Diploma, Fitness And Health Promotion / RPN
Georgian College - College Diploma, Pre-health Sciences
St. Joan of Arc High School - High School Diploma,
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