Brooke Unzicker
Morongo Valley
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Part-Time Manager
Charming Charlie
01.2015 - 01.2016
- Performed opening and closing duties such as opening/closing cash registers, preparing bank deposits, and closing paperwork.
- Supervised sales associates on the sales floor, cash registers, and during Inventory and Floor Set.
- Served as a sales lead by proactively selling, coaching sales associates, and monitoring KPIs closely.
- Assist in the development of a sales-focused store team
- Monitor associate success and coach associates to help them achieve company expectations
- Provide direction to associates to ensure floor coverage and completion of daily tasks
- Ensure that new associates are thoroughly trained and oriented to company standards
- Contribute to a positive winning culture for all leaders and associates
- Recognize associate successes and help boost store morale
- Lead and model all company core values
- Lead and model accountability for sales performance; use key business and financial indicators to monitor individual and team process
- Maintain store presentation and visual standards; always aesthetically appealing for the customer experience
- Deliver a memorable customer experience to ensure customer satisfaction; resolve dissatisfied customers per company guidelines as needed
- Adhere to all company policies and procedures; hold staff accountable to the same expectation
- Effectively communicate to store team, corporate partners and customers
- Be able to adapt to shifting company priorities to support business development, growth, and increased profitability
Sales Associate
White House Black Market
01.2012 - 01.2016
- Performed typical retail sales duties according to company standards and met all KPIs and sales goals set.
- Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
- Maintains knowledge of current sales and promotions; maintains pricing and visual standards.
- Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
- Participates in visual directives including monthly store sets and zone maintenance.
- Ensures prompt resolution of customer concerns.
- Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
- Reinforces buying decisions at the checkout and achieves add on goals including gift card sales.
- Signs up clients for reward program.
- Builds and maintains a solid customer following through clienteling and wardrobing.
- Knows current product fit and style assortment offerings in store and on line.
- Maintains consistent client communication through utilization of customer book.
Floor Support/Trainer
Teleperformance
01.2013 - 01.2014
- Provided assistance to Representatives and Trainees during calls using company policy.
- Handled “Escalation Calls” where customers requested to speak to a manager and resolved the customer’s issue.
- Maintained call metrics and goals set by Teleperformance, consistently in the top 10 Representatives with best metrics out of 400 Representatives.
- Conduct new hire training and soft skills / Negotiation skill training
- Should complete monthly cyclic activities including refresher training, update training and PKT
- Sensitize to training needs / understand learning requirements of different learning groups
- Liaison with the Quality and Operations to identify, screen and execute process improvement plans
- Ability to execute training tasks / assignment on short notice
- Interested to deliver and contribute towards process improvement
- Take accountability for new hires performance during the OJT period, including attrition.
Receptionist/Office Assistant
Pacific Mortgage Exchange, Inc.
01.2008 - 01.2014
- Performed all typical clerical duties such as answering phones, greeting clients, and using common office equipment.
- Managed the accounting for over 100 Escrow and Fund Controlled account and 10 REO rental properties
- Reconciling monthly banking statements for the General Account.
- Assisted Escrow Officer with all opening and closing paperwork and drafted legal documents such as Forbearance Agreements, Secured Notes, Deeds of Trust, and Deeds of Reconveyance.
- Maintains mortgage loan information confidentiality.
- Communicates to Team Lead if unable to achieve a timeline or to resolve an error.
- Escalates any suspected fraudulent files to Compliance Team.
- Supporting the loan process from start to finish — gathering paperwork, tracking deadlines, and keeping everyone in the loop- making sure nothing slips through the cracks.
- Managing and tracking our system to ensure information is accurate and communications are being delivered consistently and effectively.
Education
Accounting, A.S. -
College of the Desert
12.2024
High School Diploma - undefined
La Quinta High School
01.2007
Skills
- Knowledge in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Excellent Customer Service
- Proficient in Math
- Team collaboration
- Verbal and written communication
- Organized
- Documentation and reporting
- Strategic planning
- Attention to detail
- Proactive approach
- Coaching and mentoring
- Analytical thinking
- Conflict resolution
- Deadline management
Accomplishments
Charming Charlie (2015-2016)
Had the largest sale at Palm Desert, CA location at over $800; the store’s average price per unit was $10.
Teleperformance (2013-2014)
Maintained call metrics and goals set by Teleperformance, consistently in the top 10 Representatives with best metrics out of 400 Representatives.
White House Black Market (2012-2016)
Had the largest sale ever at Boise, ID location at over $7,000, meeting the Store’s sales goal for the week.
Pacific Mortgage Exchange, Inc. (2008-2014)
Managed the accounting for over 100 Escrow and Fund Controlled accounts and 10 REO rental properties.
Timeline
Part-Time Manager
Charming Charlie
01.2015 - 01.2016
Floor Support/Trainer
Teleperformance
01.2013 - 01.2014
Sales Associate
White House Black Market
01.2012 - 01.2016
Receptionist/Office Assistant
Pacific Mortgage Exchange, Inc.
01.2008 - 01.2014
High School Diploma - undefined
La Quinta High School
Accounting, A.S. -
College of the Desert
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