Brooke Tollady
Innisfil,ON
Summary
Highly motivated university student looking for a summer position where extensive customer service skills can be put to use within a team. Someone who prioritizes efficiency and organization while maintaining a positive welcoming attitude. Able to navigate through any issues in a timely manner.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
American Eagle Outfitters, Inc
07.2023 - Current
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies.
- Organized racks and shelves to maintain store visual appeal.
Childcare Provider
Kriston Romano
07.2021 - 07.2023
- Introduced children to educational games and activities to boost learning.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Utilized positive reinforcement techniques to encourage good behavior.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Education
Bachelor of Commerce -
University of Guelph
Guelph, ON04.2028
OSSD -
St. Peter's Catholic Secondary School
Barrie06.2024
Skills
- Customer Service
- Strong Interpersonal Skills
- Able to work independently or collaboratively
- Time Management
- Problem-solving Skills
- Strong Leadership Skills
- Organized
- Respectful and Courteous
- Strong Communication Skills
- Efficient
Certification
- Ontario Food Handler Training
Timeline
Sales Associate
American Eagle Outfitters, Inc
07.2023 - Current
Childcare Provider
Kriston Romano
07.2021 - 07.2023
Bachelor of Commerce -
University of Guelph
OSSD -
St. Peter's Catholic Secondary School
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