Brooke Streit
Red Deer,AB
Summary
I have over 20 years experience in the customer service relations industry. I have had the pleasure of being both an Employee, as well as being an Employer. Throughout the years I have acquired a very vast amount of knowledge and skills in the industry dealing with the public on a day to day basis as an employee, employer, and at a managerial level. I would be an asset to your company as I can go above and beyond the employers expectations, and do an excellent job in dealing with the high demands in the customer service industry. I am very punctual, reliable, outgoing and very successful interacting with people.
Overview
23
23
years of professional experience
Work History
Cocktail Waitress/Bartender
Jackpot Casino
11.2013 - 10.2023
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.
- Assisted in training new cocktail waitresses on proper serving techniques, company policies, and customer service best practices.
- Greeted new customers, discussed specials, and took drink orders.
- Handled cash transactions accurately, balancing daily sales at the end of each shift without discrepancies consistently.
- Upheld strict safety standards by adhering to local alcohol regulations and checking identification when necessary.
- Developed rapport with regular customers, fostering a welcoming environment and encouraging repeat business.
- Maintained a clean and organized bar area for efficient drink preparation and superior guest experience.
- Boosted customer satisfaction by providing attentive service and promptly addressing any concerns or requests.
- Resolved guest issues professionally, efficiently turning negative experiences into positive outcomes whenever possible.
- Demonstrated exceptional multitasking abilities under high-pressure situations while delivering outstanding customer service consistently.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Monitored inventory levels and restocked supplies as needed, maintaining optimal workflow during peak hours.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Cocktail Server
X-STATIC
05.2009 - 02.2011
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
- Enhanced customer experience by providing prompt and friendly service, ensuring patrons' needs were met with attention to detail.
- Adapted to fast-paced environment, maintaining high-quality service during rush hours and special events.
Poll Clerk
Elections Canada
11.2008 - 11.2008
- Posted signs, instructions and statutory notices for incoming voters to see.
- Addressed voter questions and concerns.
- Checked elector identification and eligibility and marked elector numbers in register.
- Attended appropriate training sessions and information briefings.
- Maintained ballot secrecy and confidentiality.
- Reported progress and concerns to Duty Returning Officer and Presiding Officer.
- Coordinated effectively with other poll workers to maintain consistent operations during peak periods.
Owner/Operator
Original South China Sea Restaurant And Lounge
09.2004 - 02.2008
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Completed all staffing schedules
- Nighty cashout including cash, and debit credit machine.
Bartender/Server
Jackpot Casino
09.2000 - 06.2004
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Paid out VLT players and was responsible for a large cash float.
- Promoted to Night manager in 2002.
Education
CAPPA Oil And Gas Accounting Diploma - Oil And Gas Accounting
SAIT Calgary
Calgary, ABSkills
- Strong multitasking
- Energy and enthusiasm
- Customer Service
- Outgoing and Friendly
- Adaptable Personality
- Cash Handling
- Flexible Schedule
- Memory retention
- Customer Complaint Resolution
- Patron rapport
- Drink Preparation
- Payment Processing
- Order Accuracy
- Accurate Cash Handling
- POS Systems
Languages
English
Additional Information
I am very active and have a big passion for the health and fitness industry! I spend a lot of my free time at the gym and being active in any way that I can!
Timeline
Cocktail Waitress/Bartender
Jackpot Casino
11.2013 - 10.2023
Cocktail Server
X-STATIC
05.2009 - 02.2011
Poll Clerk
Elections Canada
11.2008 - 11.2008
Owner/Operator
Original South China Sea Restaurant And Lounge
09.2004 - 02.2008
Bartender/Server
Jackpot Casino
09.2000 - 06.2004
CAPPA Oil And Gas Accounting Diploma - Oil And Gas Accounting
SAIT Calgary