Brooke Stanley
Lake Louise,AB
Summary
Experienced hospitality professional with a diverse background in management, bartending, barista, and serving roles. Enthusiastic about contributing my expertise and advanced skillsets to a challenging new role.
Overview
7
7
years of professional experience
Work History
Food & Beverage Attendant
Lake Louise Ski Resort
05.2024 - Current
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Prepared hot coffee and tea according to customer requests at an exceptional standard.
- Contributed to efficient operations by quickly processing drink orders and accurately handling transactions.
- Received excellence card from management for efficiency and good work ethic while attending to the buffet
Manager and Head Barista
Good Morning Coffee Traders
01.2023 - 04.2024
- Oversaw day-to-day operations of a 4 store local cafe chain with 40+ staff. Personally responsible for quality and consistency of food and coffee.
- Enhanced customer satisfaction by resolving disputes promptly and ensuring high-quality service delivery.
- Planned and led productive meetings with other members of senior management.
- Built high-performing teams through effective recruitment, onboarding, and training initiatives.
- Consistently created successful food and beverage specials, advertised and marketed specials on company social media.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Bartender
The Commonwealth Hotel
01.2021 - 12.2022
- Developed rapid and efficient bartending style for very high-volume periods, ensuring accuracy and drink quality during both special events and daily service.
- Gained in-depth knowledge of high-end hospitality service standards pertaining to bar service and maintenance, cafe operations and table service.
- Created popular monthly cocktail special recipes, including promotional material to increase sales.
- Efficiently performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Gained in-depth knowledge of craft beers and cleaning and maintaining beer and gas lines. Able to move and rearrange kegs.
- Followed strict alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards.
- Developed strategies for efficient table service including clearing tables, taking orders and delivering food to tables.
- Attended to cafe duties including taking table orders, hosting and seating patrons and producing high quality coffees and food.
Shift Supervisor
Boost Juice
07.2017 - 01.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
Education
ProServe Certificate -
AGLC
05.2024
Certificate III - Aviation
TAFE
North Queensland10.2020
Certificate III - Hospitality
TAFE
North Queensland10.2020
Skills
- Staff Training and Development
- Extensive liquor, beer, and wine knowledge
- Classic and creative cocktail mastery
- Efficiency, multitasking and quick learning
- Problem-solving and decision making abilities
- Advanced latte art and coffee knowledge
- Reliability and punctuality
- Cash handling and balancing
Timeline
Food & Beverage Attendant
Lake Louise Ski Resort
05.2024 - Current
Manager and Head Barista
Good Morning Coffee Traders
01.2023 - 04.2024
Bartender
The Commonwealth Hotel
01.2021 - 12.2022
Shift Supervisor
Boost Juice
07.2017 - 01.2021
ProServe Certificate -
AGLC
Certificate III - Aviation
TAFE
Certificate III - Hospitality
TAFE
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