Brooke Simons
Simi Valley
Summary
Dynamic and results-oriented professional with experience as a Waitress Trainer at 101 North Eatery, where I enhanced customer satisfaction through exceptional service and effective communication. Skilled in team motivation and wine pairing, I excel in high-pressure environments while maintaining service quality and addressing guest concerns with patience and tact.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waitress
101 North Eatery
01.2020 - 12.2025
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Collaborated with team members to consistently provide efficient service during peak hours.
Medical Receptionist
Moorpark Comprehensive Medical Group
02.2020 - 06.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
Office Coordinator
San Ventura Roofing Inc
06.2018 - 02.2019
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
Education
High School Diploma -
Royal Highschool
Simi Valley, CA02-2019
Skills
- Team motivation
- Body language awareness
- Wine pairing expertise
- Patience and tact
- Phone etiquette
- Microsoft word
- Organization
- Patience
- Time Management
- Customer service
- Work Ethic
- Strong multitasking
- Greeting guests
- Cash handling
- Safe food handling
- Hospitality service expertise
- Payment processing
- Service prioritization
- Memory retention
- Complex Problem-solving
- Order accuracy
- Active listening
Certification
- Certified TIPS California RBS Training program
- Licensed Dental assistant
- Food handlers (Learn to serve food handlers)
Timeline
Medical Receptionist
Moorpark Comprehensive Medical Group
02.2020 - 06.2020
Waitress
101 North Eatery
01.2020 - 12.2025
Office Coordinator
San Ventura Roofing Inc
06.2018 - 02.2019
High School Diploma -
Royal Highschool
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