Brooke Sheedy
Kanata
Summary
Dedicated to customer service with excellent experience in the industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Wink Electric Inc.
03.2020 - Current
- Answered and organized calls with distributors and wholesalers.
- Coordinated bookkeeping activities in QuickBooks and Excel.
- Responsible for payroll for a team of 5
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Successfully assisted in year end tax returns for company and balancing finances.
Barista
Starbucks
03.2020 - 02.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Complied with standards for merchandising, stocking and storing product.
Food Server
Symphony Kanata
01.2019 - 12.2020
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Cultivated warm relationships with regular customers.
Retail Sales Associate
Lucky Brand
01.2019 - 01.2020
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Issued receipts and processed refunds, credits or exchanges.
Restaurant Waitress
Mill Street Brew Pub
03.2018 - 12.2019
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Trained new staff
- Helped serve and bartend on private events
Restaurant Waitress
Darcy McGee's
09.2016 - 03.2018
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Operated POS systems to cash out customer checks and complete order transactions.
Barista/Resturant Waitress
Alice's Village Cafe
05.2014 - 05.2016
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
Kennel Attendant/Receptionist
Tails and Trails Country Pet Resort
04.2011 - 04.2015
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Kept animals clean and free of contaminants to promote optimal health.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Tailored walks for all dogs in the facility
- Administered topical and oral medications for animals' specific needs.
- Answered e-mails, calls, and in person meetings regarding boarding
- Open and close the facility and manage 30-60 dogs myself
- Organized and assisted with pet drop off and pick ups
- Supervised and trained new employees
Education
Canadian School of Natural Nutrition
Ottawa, ON06.2015
Bachelor of Arts -
St Francis Xavier University
Antigonish, NS05.2013
High School Diploma -
All Saints Catholic High School
Kanata, ON06.2012
Skills
- Database and Client Management Systems
- Strong Organizational Skills
- Multitasking and Time Management
- Spreadsheet Management
- Daily Cash Outs
- Highly Efficient and Productive
- Order Placement
- Payroll Preparation and Administration
- Billing and Invoicing
- Hospitality and Professionalism
- Resolving Complaints
- Exceptional Customer Service
Certification
- Certified Food Handler
- Smart Serve
Timeline
Administrative Assistant
Wink Electric Inc.
03.2020 - Current
Barista
Starbucks
03.2020 - 02.2023
Food Server
Symphony Kanata
01.2019 - 12.2020
Retail Sales Associate
Lucky Brand
01.2019 - 01.2020
Restaurant Waitress
Mill Street Brew Pub
03.2018 - 12.2019
Restaurant Waitress
Darcy McGee's
09.2016 - 03.2018
Barista/Resturant Waitress
Alice's Village Cafe
05.2014 - 05.2016
Kennel Attendant/Receptionist
Tails and Trails Country Pet Resort
04.2011 - 04.2015
Canadian School of Natural Nutrition
Bachelor of Arts -
St Francis Xavier University
High School Diploma -
All Saints Catholic High School
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