Brooke Savoie
Rockland,ON
Summary
Dependable successful providing fast, high-quality customer service to guests . Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, and management.
Overview
4
4
years of professional experience
Work History
Server/ Bartender /Event Staff Member
Camelot Golf & Country Club
09.2019 - Current
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served high customer volumes during special events, nights, and weekends.
- Assisted with inventorying beverage stock and bar supplies.
- Kept bar presentable and well-stocked to meet customer needs.
- Made Cocktails and mixed drinks
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Ran food to tables
Solo Breakfast Server
Gabrieles Bar & Grill
10.2022 - 05.2023
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Improved guest comfort and satisfaction through personalized service and support.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
Barista Supervisor
Second Cup Coffee
11.2019 - 04.2021
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Controlled food costs and managed inventory.
Education
Diploma - General Arts And Science Year 2
Algonquin College
Ottawa, ON04.2023
Graduate Certificate - General Arts And Sciences- Media & Communication
Algonquin College
Ottawa, ON05.2021
Skills
- Admissions Processes
- Accuracy and Efficiency
- Reading Comprehension
- Preparing for Events
- Beer, Wine and Cocktails
- Microsoft
- excel
- Photoshop
Languages
English
Timeline
Solo Breakfast Server
Gabrieles Bar & Grill
10.2022 - 05.2023
Barista Supervisor
Second Cup Coffee
11.2019 - 04.2021
Server/ Bartender /Event Staff Member
Camelot Golf & Country Club
09.2019 - Current
Diploma - General Arts And Science Year 2
Algonquin College
Graduate Certificate - General Arts And Sciences- Media & Communication
Algonquin College
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